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Job DescriptionWe are looking for a skilled and bilingual IT Support Specialist who holds or is eligible for a reliability security clearance. This position offers the flexibility to work remotely, with occasional visits to our client's office in Ottawa. The successful candidate will provide 24-hour support on a rotating shift between 11pm - 7am and 7am - 11pm, Monday to Friday. Location: Remote with occasional office visits in Ottawa Contract: 12 months Salary: $21/hour Responsibilities: - Handle inbound customer calls, resolving IT problems, incidents, issues, and queries - Collaborate with support teams and product teams for timely issue resolution - Maintain accurate documentation and ensure proper incident management processes are followed - Prioritize customer service and understand customer business needs - Actively seek opportunities for knowledge and skill improvement - Support 20-30 contacts per day with scheduling and handling time subject to shift variations Requirements: - Minimum 1 year of customer service experience - College/university education or equivalent work experience - Fluency in both English and French is essential, with French as the primary language - Eligible for or in the process of obtaining a reliability security clearance - Ability to go into the client's office in Ottawa twice a month
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