Regional Operations Manager

Location :Elmira, ON Type of Employment :Full-Time

Premier Equipment Ltd is a full-service John Deere dealership specializing in agriculture, lawn and commercial grounds care and compact construction equipment. With heritage dating back to the 1950's, our organization has grown through the decades bringing to life John Deere's commitment to customers of quality and innovation.

Premier proudly serves Southern Ontario with 8 locations (Alliston, Ayr, Elmira, Listowel, Ospringe, Tavistock, Smithville and Norwich), offering a robust parts inventory and over 90 technicians able to provide service and maintenance.

Our Purpose statement is “To be the best part of our customer’s day by improving their business and lifestyle.”

We appreciate that customers have many options when it comes to who they select to meet their equipment and service needs - be it for their business (farm, landscape or compact construction) or for their lifestyle (lawn, garden, home and workshop). When customers call on Premier Equipment it is because they have a problem or need they require assistance with - could be an equipment or technology need, or a repair or service need. Whatever the circumstance, we challenge our staff to be the “best part of our customer’s day” by effectively providing them with quality products and exceptional service to meet needs and make their business more productive or their tasks around their home or property more efficient or enjoyable.

Responsibilities :

• Develop Store strategic and tactical plans with the Store Leadership Teams that are aligned with the Organization's financial and operational objectives. This will be accomplished in collaboration with the General Sales Manager and Corporate Aftermarket Manager.
• Develop and communicate measurable goals that ensure Stores are focused on achieving their strategic & tactical plans. Drive execution through support and accountability.
• Lead, coach and evaluate the performance of Store Managers and their Store Leadership Team, so that the store is equipped to achieve sustainable benchmark performance.
• Regularly attend Store Leadership Team meetings, and Store department meetings to provide support, coaching and direction towards achieving the Store and the overall Organization’s strategic objectives.
• Coach and support skill development of the Leaders within the Store. Assist with securing training and learning opportunities where necessary.
• Interact with employees & customers on a regular basis to understand issues & opportunities and remain connected to all areas of the Store.
• Drive process and procedure accountability within the Stores.
• Analyze potential opportunities and recommend ways to improve Store performance.
• Deepen understanding of Sales and Aftermarket departments through regular communication and collaboration with the General Sales Manager and Corporate Aftermarket Manager. Attend Department Manager meetings and ensure communication cascades from these meetings to the Store level effectively and accurately.
• Be an active member of the Executive Leadership Team of the Organization.

Experience, Education, Skills and Knowledge:

• A competitive, self-starter, who is disciplined and goal orientated.
• Excellent communication skills with good listening skills are necessary to determine the needs of our customers.
• Good organization and time management skills are required.
• Extensive Senior Leadership experience, leading teams to achieve overall organizational goals.
• High degree of integrity, self-awareness and accountability.
• Performance focused while being fair, objective and courageous.
• High level of resiliency, a strategic thinker and curious learner.
• Strong analytical skills which convert to making effective decisions.
• Knowledge of Agricultural Equipment/Farming Communities would be an asset.

At Premier Equipment, we are committed to fostering an inclusive, accessible work environment, where all employees feel valued, respected and supported. We offer accommodation for applicants with disabilities as part of its recruitment process. If you are contacted to arrange for an interview, please advise us if you require an accommodation.

INDHP