Cashier/warranty Clerk/clerical

  • New Hamburg
  • John Bear Buick Chevrolet Gmc

John Bear Auto Group is looking for an experienced individual to fill the position of Cashier/Warranty Clerk/Clerical at our New Hamburg dealership.

About The Role : The job of the warranty administrator is to review and process warranty claims, procure replacement parts, sublets and track service work. The responsibilities of the administrator are to track the number and type of claims, submit reports to the manufacturer, maintain accurate knowledge about warranty procedures and ensure mechanics comply with factory requirements.

The Service Coordinator is responsible for creating first impressions and guides the customer through a smooth transition.

This individual helps make sure receipts and claims are done properly to help a smooth flow from the Service Department to the accounting office.

Ensure all licensing is done for all new and used car deliveries.

Duties and Responsibilities :

  • Address all customer questions and needs and direct them to appropriate person in a friendly and efficient manner
  • Highlight CSI when cashing out customers using the provided CSI script
  • Answer all phone calls in a timely manner
  • Handle customer complaints and if they can’t be resolved get the advisor or manager involved
  • Understand cash handling procedures
  • Ensure all cash, cheques and charges are accounted for
  • Claim all Sublets eg, Enterprise, Sym-tech, ARI
  • Follow up Service receivables with Account Managers
  • Assist with booking appointments when necessary
  • Organize shuttles for customers
  • Take a proactive approach working on open RO list and correct and close work orders to keep the list current
  • Close out all warranty RO’s in a timely manner

What We Offer :

  • A solid foundation of customers from over 40 years of business.
  • A competitive compensation plan and health and dental insurance
  • A leadership team that trains and mentors its staff to ensure success for new team members
  • Opportunity for advancement
  • No Sunday or holiday work, more time to enjoy your friends & family!

Pay - $17.00 per hour

Salary : From $17.00 per hour

Benefits :

  • Dental care
  • Extended health care
  • Vision care

Schedule:

  • 8 hour shift

Ability to commute/relocate:

  • New Hamburg, ON: reliably commute or plan to relocate before starting work (required)

Experience :

  • Customer service: 1 year (preferred)