front desk agent | R-122

Overview Languages English Education - Secondary (high) school graduation certificate Experience Will train On site Work must be completed at the physical location. There is no option to work remotely. Work setting - Hotel, motel, resort Responsibilities Tasks - Register arriving guests and assign rooms - Process group arrivals and departures - Take, cancel and change room reservations - Provide information on hotel facilities and services - Provide general information about points of interest in the area - Exchange foreign currency - Process guests' departures, calculate charges and receive payments - Balance cash and complete balance sheets, cash reports and related forms - Maintain an inventory of vacancies, reservations and room assignments - Follow emergency and safety procedures - Clerical duties (i.e. faxing, filing, photocopying) - Answer telephone and relay telephone calls and messages - Assist clients/guests with special needs - Contact customers to deliver requested wakeup calls - Perform light housekeeping and cleaning duties - Provide customer service Additional information Work conditions and physical capabilities - Attention to detail - Fast-paced environment - Overtime required - Standing for extended periods - Work under pressure Personal suitability - Client focus - Dependability - Efficient interpersonal skills - Excellent oral communication - Excellent written communication - Flexibility - Judgement - Organized - Reliability - Team player Benefits Health benefits - Health care plan