Front Desk Clerk, Hotel

  • Muncho Lake
  • Northern Rockies Lodge Ltd

Level of Expertise :

  • Video editor

Business Equipment and Computer Applications :

  • Adobe Illustrator
  • Adobe Photoshop
  • Word processing software
  • Spreadsheet
  • MS Excel
  • Internet
  • Central reservation system (CRS)
  • Social Media
  • Microsoft Publisher

Area of Specialization :

  • Photography

Work Setting :

  • Hotel, motel, resort

Specific Skills :

  • Take, cancel and change room reservations
  • Register arriving guests and assign rooms
  • Provide information on hotel facilities and services
  • Process group arrivals and departures
  • Process guests' departures, calculate charges and receive payments
  • Perform light housekeeping and cleaning duties
  • Investigate and resolve complaints and claims
  • Exchange foreign currency
  • Balance cash and complete balance sheets, cash reports and related forms
  • Answer telephone and relay telephone calls and messages
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Provide general information about points of interest in the area
  • Follow emergency and safety procedures
  • Provide customer service
  • Assist clients/guests with special needs
  • Maintain an inventory of vacancies, reservations and room assignments

Transportation/Travel Information :

  • Travel expenses not paid by employer
  • Public transportation is available

Work Conditions and Physical Capabilities :

  • Fast-paced environment
  • Work under pressure
  • Attention to detail
  • Standing for extended periods

Work Location Information :

  • Staff accommodation provided
  • Room and board provided
  • Remote location
  • Willing to relocate
  • Relocation costs not covered by employer

Personal Suitability :

  • Effective interpersonal skills
  • Flexibility
  • Team player
  • Excellent oral communication
  • Excellent written communication
  • Client focus
  • Dependability
  • Judgement
  • Reliability
  • Organized

Financial benefits :

  • Bonus