Front Desk Representative

Provide excellent customer service

• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Investigate and resolve complaints and claims
• Process departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying),
• Answer telephone and relay telephone calls and messages
• Must me knowledgeable in software, Excel, Word, Outlook ect.

Job Types : Part-time, Permanent

Experience :

• customer service: 1 year (preferred)
• Hospitality: 1 year (Preferred but not mandatory)

Language :

• English (required)
• French (preferred)

Job Types : Part-time, Permanent

Job Types : Part-time, Permanent

Salary : $15.50-$16.50 per hour

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Weekend availability

COVID-19 considerations: Masks are mandatory, plexi shield installed at the Front Desk

Education :

• Secondary School (preferred)

Experience :

• front desk: 1 year (preferred)
• customer service: 1 year (preferred)

Work Location: One location