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Bilingual Program Coordinator - New BrunswickTerm: Contractor (30 - 50 hours per month; 2 years with strong potential for extension) Location: Moncton, NB (remote & in-person at Université de Moncton) Compensation: $35 per hour
THE OPPORTUNITY Are you a healthcare professional looking for a unique way to combine your skills with events coordination? Are you an events professional who enjoys high-paced environments? If you have healthcare-related experience in events management and/or administrative coordination and are eager to work in a nursing simulation lab, we’d love to meet you!
Inspire Global Assessments (Inspire) is looking for a Program Coordinator to help run our assessment program in Moncton, NB. This planning and coordination role will provide technical, administrative, and operational support to the delivery of Inspire’s Simulation Lab Assessment (SLA). Through its Bilingual assessment centre at Université de Moncton, Inspire administers assessments for internationally-educated healthcare professionals—specifically those seeking employment as Registered Nurses or Licensed Practical Nurses. The Inspire high-stakes assessment is a comprehensive, multi-faceted competency assessment that evaluates strengths and gaps in entry-level competencies, helps determine readiness to practice, and provides direction for remediation.
WHO WE ARE Inspire is owned and operated by the BC College of Nurses and Midwives (BCCNM). BCCNM launched Inspire (formally known as NCAS) in January 2017 as a service for assessing the competencies of nurses and health care aides seeking licensure in BC. The assessment is designed to provide a consistent, rigorous and defensible approach to determining the extent to which potential registrants possess the competencies required to enter practice safely.
BCCNM is committed to treating all applicants and employees with dignity and respect in a workplace free from all forms of discriminatory treatment, behaviour or practice. We strongly encourage submissions from all qualified individuals, including folks who have been systemically excluded from the health sector, not limited to but including Black, Indigenous and racialized people, people living with disabilities, and two-spirit, queer, trans and non-binary persons.
DUTIES/ACCOUNTABILITIES
- Working with regulatory partners and health authorities to receive referrals, facilitate the assessment process and invoicing where required.
- Effectively communicate the information, scheduling, and navigation needs of applicants seeking an assessment.
- Coordinate SLAs, including scheduling all staff, room set-up and take-down, purchasing supplies, securing event dates, and providing oversight to all assessment centre staff including nurse assessors, standardized patients, and technicians.
- Facilitate the flow of assessment days, including all aspects of the assessment taker experience.
- Attend assessment day sessions, ensuring all equipment, supplies, and materials are prepared and meet specifications of the assessment.
- Report, respond to, resolve, and/or escalate as necessary all assessment site incidents.
- Complete data entry, invoicing, contracts, timesheets, and manage all appeals/payments.
- Deliver, monitor, and lead continuous improvement efforts for the delivery of the assessment, and for assessment taker services.
- Manage a small team of part-time Inspire assessment centre staff, including recruiting, training, and monitoring performance with support from the BC Operations team.
- Facilitate and/or develop staff training and certification sessions with the support of the BC Operations team.
- Schedule all assessment centre staff, assessment takers and liaise with lab provider to develop, optimize and revise (as necessary) annual, rolling assessment date calendars.
- Contribute to the day-to-day activities of Inspire, supporting all projects and programs, contributing to organizational planning processes, and furthering Inspire’s spirit of innovation.
- Foster and maintain an organizational culture that promotes mutual respect, teamwork, and service excellence.
QUALIFICATIONS, SKILLS AND KNOWLEDGE
- Bilingual in English and French.
- Post-secondary degree/certificate or an equivalent combination of experience and training in simulation education, assessment, program, or events management.
- Experience working in a high-paced environment.
- Demonstrated experience managing, coaching, and evaluating staff teams.
- Demonstrated experience resolving problems and addressing issues in real-time situations.
- Experience delivering customer service with speed, care, and attention to detail.
- Exceptional and dynamic interpersonal and communication skills - written and oral.
- Experience with navigating MS office tools, specifically excel spreadsheets and working on a variety of technology platforms and programs including project management programs.
- Demonstrated experience with administrativ