Alarm Operator (Nights)

  • Victoria
  • Paladin Technologies

Are you seeking a role that gives you on the job training (for life), exposes you to REAL life events and situations, and a fast-paced environment that allows you to pick the shifts you work?

Paladin Technologies Emergency Response Center is actively searching for multiple ‘Alarm Operator'to join our Victoria-based Response Center, coordinating the emergency response for a varied portfolio of clients nationwide.

SHIFT AVAILABILITIES:

  • Nights: 7pm - 7am PST / 12 Hour shifts

RESPONSIBILITIES:

  • Use exceptional customer service skills while remaining calm and focused in stressful, high pressure situations, adapting quickly in a dynamic environment
  • Actively listen to caller to summarize key points of information and enter into computer system
  • Actively seek win-win solutions, at all times maintaining professionalism in cases of healthy conflict and in supporting/managing differences of opinion.

QUALIFICATIONS:

  • Ability to remain calm and provide direction while responding to an emergency situation.
  • Customer service, Dispatch, Hospitality and Outgoing Call Centre experience is an asset
  • Ability to pay attention to detail and be able to follow instructions.
  • Exercise mental flexibility and situational awareness within a team-based environment.
  • Ability to ‘Think on your feet’ and remain calm under pressure
  • Strong verbal and written communication skills.
  • Bilingualism (French & English) would be considered an asset.
  • Ability to use Microsoft based applications.

PACKAGE:

  • Salary Range dependent on experience
  • Extensive Health, Medical and Dental Benefits + our Wellness program
  • RRSP matching contribution
  • Free Parking at Office
  • Ergonomically designed workstations, including standing desks

We are also offering a number of incentive programs; they include our‘Referral Program’ (cash reward)and our‘Spotlight Club’ (gift card).

Hourly Pay Range: $19ph - $22.50ph DOE