Associate, Marketing & Accounting Solutions

Description The Associate, Operations Support is responsible for coordinating support tasks related to operations in the organization. This position oversees tasks to completion and report their progress to the operations manager. This position is responsible for communicating with outside partners, and vendors.Essential Functions/Core Responsibilities  Participate in the planning, development, implementation and support of operational activitiesAnswer incoming calls, refer calls to appropriate person, and take messagesRespond to customer questions and requests, resolve complaints, and escalate issues as neededIdentify ways to streamline operational procedures between or within departmentsCoordinate rewards and recognitions and other employee engagement activities on the floor    Candidate Profile  Bachelor's Degree in related field from a four-year college or university with minimum two years of relevant experience preferredStrong communication skills, both written and verbalStrong attention to detailSense of professionalism and ability to develop relationshipsSelf-starter, sense of urgency, and works well under pressureAbility to multi-task, prioritize, and meet timelines on deliverable itemsProficient in Microsoft Office    Additional Job DetailsFixed Expense Reporting - collate agency submissions, back up decks and spends for weekly review and addition to the Marketing and Sales Tracker; then facilitate transfer of approved items to Finance's Daily Tracker processInput of financial requisitions, payment requests, monitoring issuance of purchase orders,  review accounts payable information relating to vendor inquiries, tracking ledger activityMonthly Finance Accrual submission to Finance - required submission prior to month-end to Finance, based on reconciliation of completed activity, available for questions from Finance prior to and after month-endPrimary contact with vendor to review on monthly reports with internal stakeholders to ensure values fall inline with accruals and media reportsMonthly Finance Forecast Submission - touchpoints with internal stakeholders for different projects, i.e. Web, Social Media, Online Advertising, Customer Relationship Management, Sales Training, Customer Experience, ResearchPrepare monthly brand forecastManage Privacy Officer duties - monitor the privacy office voicemail box and respond to information change requests or complaints in writing and verbally (confirming)Coordinate the collation of dealer presentations (executive dealer decks, virtual meetings with dealers, etc)Manage Awards licensing - work with purchasing to quote cost to use new awards and then execute contract as needed; Distribute the award to all agencies once purchasedPrepare and share sales report on monthly basisAssist Sales Training department with indesign file needs (course announcements, guides)Adhoc:  Ad Standard Cases (temporarily assigned to internal stakeholder until replacement found)Skills Required:Strong Excel and Sharepoint (Word, Powerpoint) capabilitiesHigh attention to detail, critical when dealing with budgetsExperience with inDesign is an asset but not requiredCareer Framework Role  Performs routine assignments in the entry level of the Professional Career Band. Uses existing procedures to solve routine or standard problems. Typically requires a college or university degree or the equivalent work experience that provides knowledge and exposure to fundamental theories, principles and concepts. Develops competence by performing structured work assignments. Receives instruction, guidance and direction from others.     Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.*msja#NACNX#LILocation:CAN ChathamLanguage Requirements:Time Type:Full time