20-363 Volunteer Services Administrator

Important Company

Are you looking for an inviting and exciting career opportunity

• Do you want to positively contribute to an organization that serves the community
• If the answer is ? Yes!" this is the job for you!

Important Company is currently recruiting for one, full time, 40 hours weekly, Volunteer Services Administrator to join our head office in, AB.

You will be joining an established Agency that is guided by faith to care for and bring hope to people in need with humility, compassion and respect. With more than 50 years of service delivery, Important Company is one of the largest multi-function social services agencies in Canada, with more than 1600 staff, and hundreds of volunteers delivering 130+ programs throughout and Central Alberta.

Job Summary: The Volunteer Services Administrator works within the Volunteer Services area to ensure quality management and coordination of volunteer activities for Important Company. This role implements and oversees the Agency Volunteer Process.

Reporting to the Volunteer Services Manager, the Volunteer Services Administrator works collaboratively with Agency staff to develop, implement and evaluate a comprehensive volunteer program to meet the needs of each Service area. Utilizing best practices, the Volunteer Services Administrator will ensure all work is approached in a service-oriented manner in accordance with appropriate procedures and organizational standards of excellence.

Job Duties

Primary job duties include but are not limited to: Key Accountabilities

Demonstrate leadership in fostering an organizational environment where volunteers are valued, supported and recognized appropriately for their contribution

Implement and oversee the Agency Volunteer Management system including recruitment, screening, onboarding, training, engagement and recognition utilizing best practice

Maintain policies and systems to ensure effective volunteer management and supervision of volunteers

Educate staff members on the Agency Volunteer policy and practice

Demonstrate an understanding of the current trends and influences in volunteerism

Evaluate Service area volunteer needs on a regular, ongoing basis

Complete other duties as assigned

Volunteer Management

Review, approve and post volunteer roles on CSS website and external recruitment boards

Supervise volunteers and provide support for all Agency staff who oversee volunteers

Review requisitions, analyze Agency/environmental needs, and write job descriptions for volunteers

Establish and maintain relationships with colleagues to share and implement best practices

Provide consultation and facilitate training to support all staff working with volunteers

Maintain volunteer records in an accurate and confidential manner, including use of Agency Volunteer databases

Assist staff to understand effective documentation, support and management of their volunteer personnel

Complete monthly reporting on referrals, contacts and statistics

Collect volunteer feedback andcomplete reporting

Prepare and update materials to share with the services handbook, screening packages, etc.

Monitor referrals and follow-up on a monthly basis for any outstanding contacts to be made

Assist with maintaining volunteer records, including records retention

Volunteer Engagement

Represent the Agency at volunteer fairs and other recruitment activities

Increase visibility in the community by attending various events

Attract and retain volunteers whose interests and values match those of the Agency

Maintain membership with key community contacts and networks, and actively attend and participate in sector meetings and workshops

Manage group volunteer requests

Special Events

Support the planning and coordination of details associated with volunteer event planning when required

Oversee and support the online registration of volunteers to fill all required shifts with appropriate screening completed

Requirements : Experience and Education: Diploma/Degree in Volunteer Management, human services or equivalent

Minimum 5 years? experience in recruiting, screening and managing volunteers

Skills and Abilities: Proficiency in Microsoft Word, Excel, PowerPoint and database management

Valid driver? s license and vehicle that enables you to attend meetings and events is required

Proven problem-solving and advocacy skills with the ability to visualize and deliver creative solutions

Superior written and verbal communication skills in English, including the ability to create communication appropriate for the audience individual and group-based

Facilitation skills: able to make presentations and facilitate workshops

Networking skills and resourcefulness: ability to connect, with community organizations and Service partners

Computer and office skills: Collaborative skills: willingness to work as a team member, consulting and sharing information with colleagues and community partners, and contributing to the development and evaluation of programs

Ability to multitask, establish priorities, take initiative, attention to detail, and work effectively independently

Exhibit high standard of professional boundaries

Excellent planning and organization skills

High level of professionalism, confidentiality and diplomacy

Ability to work flexible hours

We offer flexibility, a comprehensive benefits package and a supportive working environment.

We embrace diversity and offer equal opportunities to all qualified applicants regardless of origin, culture, ethnicity, age, ability, gender identity and people of faith or no faith.