Long Duration Disability Case Manager

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

The role of the Long Duration Case Manager is multidimensional and includes a focus on impacting the claim duration through innovative and strategic interventions. These claims are typically past the 2-year (change of definition) mark but still have opportunities for recovery.

What will you do?

• Responsible for managing Long Duration claims to resolution in a proactive manner. This includes determining if insured employees continue to be eligible for disability benefits through to implementing the right interventions to support recovery and return to work.
• Assess claims for continued benefit entitlement by reviewing contractual, medical, functional and occupational information
• Work collaboratively with insured employees, clients, lawyers, health care practitioners and other stakeholders to obtain information, provide claim status, create action plans and provide verbal and written decisions while maintaining confidentiality and privacy.
• Prepare call strategies in advance, including possible interventions and/or claim resolution strategies. Conduct motivational interviewing within the context of leading exploratory conversations with plan members who have been on claim for prolonged periods of time.
• Build relationships with third party providers to develop and implement creative solutions to help plan members develop new skillsets and re-train for new occupations, return to work part-time and/or at commensurate level.
• Conduct research and keep abreast of new practices and developments in treatment options in the medical field.

What do you need to succeed?

• Minimum of 2 years experience in disability management
• Experience in rehabilitation would be a strong asset, specifically related to researching, developing and successfully executing on a variety of interventions including return-to-work programs, and short-term/long-term vocational rehabilitation.
• Strong written and verbal communication skills
• Ability to problem-solve on the spot, considering multiple strategies
• Effective interpersonal skills including negotiation and facilitation where conflicting needs exist. Includes demonstrating empathy, with outstanding listening skills.
• Adaptability, flexibility, and excellent organization skills
• Ability to make sound decisions, supported by strong rationale
• Typing skills and ability to be a strong functional user of various computer based programs

What’s in it for you?

• Trusting, diverse and inclusive working environments

• Supportive leadership who’s focused on your success and well-being

• You choose where you want to work from, with no minimum or maximum days in either place. We want the office to be a magnet, not a mandate! #flexibility

• Continuous improvements that focus on enhancing your work and our clients’ experience #makeadifference

• Sustainability commitments to create a cleaner, more inclusive and sustainable future for our communities

• We offer a number of programs and offerings to help our Employees achieve lifetime financial security and live healthier lives, some of these include:

• Comprehensive benefits

• Retirement & stock investment

• Pay for performance reward

• Wellness programs, benefits and health incentives

• Paid vacation based on experience and additional days to support family care and personal emergencies

• Time off for enrichment experiences through a Sabbatical program

• Investment in not-for-profit organizations that are important to you

When a new position becomes available which matches your background and experience, the base pay range will be disclosed and correspond to the opportunity Sun Life will consider you for.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

Sun Life is committed to the health and safety of all those in our workplaces and our communities. In accordance with Sun Life’s Vaccination Policy (Canada):

• Employees permitted to work remotely are required to be fully vaccinated against COVID-19 in order to attend a Sun Life office, Financial Centre or offsite location where activity related to Sun Life business occurs.
• Employees whose job duties require them to attend a Sun Life office, Financial Centre o