Help Desk Analyst

  • Strathroy
  • Robert Half
Robert Half has an urgent need for a Help Desk Analyst. As a Help Desk Analyst, you will be a creative problem solver who enjoys working in a dynamic and rapidly-changing work environment. Due to this Help Desk Analyst role having a large amount of visibility within the company, you will have the opportunity to make a positive impact on the department and organization. This Help Desk Analyst role is located in the Strathroy, Ontario with travel to Kitchener every couple of weeks. This is a permanent opportunity. First and Second Level Support for IT Services in North America. Working through Incidents and Requests, tracking and documenting steps until Resolution or Fulfillment in our Service Desk tool.  Deployment of IT Services to New and Existing Employees within the company.  Collaborate with other Service Desk colleagues as required to support business users and projects.   Configuring and maintaining mobile device technologies such as mobile phones, and tablets.  Configuring new and existing computer workstations following documented deployment procedure (using Windows 10)   Basic network troubleshooting and repair both onsite and remote.  Travel on a weekly or Bi-Weekly basis to our Kitchener office as well as occasional travel to other local facilities. The initial onboarding, for the first 1-2 weeks will be conducted at the Kitchener office. Excellent verbal and written communication skills  Working knowledge of Microsoft Windows 10 and Office suite   Desktop/Laptop hardware troubleshooting and repair  Good understanding of networks in general and how devices communicate and are connected  Working knowledge of IT ticketing systems (ADVANTI) Ability to problem-solve and prioritize tasks effectively Knowledge that would be an asset:   Network architecture knowledge such as Active Directory, printers, TCP/IP  Experience on Agile methodology (Scrum) Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. Questions? Call your local office at 1.888.490.4429. All applicants applying for Canadian job openings must be authorized to work in Canada. 2024 Robert Half. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use .