Accounts Receivable, Credit and Collection Agent

General Description

Reporting to the Credit Supervisor, the AR Collection Clerk is responsible for ensuring customer accounts are collected in a timely manner, are maintained in good standing as well as complying with assigned KPIs. The Accounts Receivable Collection Clerk must also comply with established company policies and procedures.

Responsibilities

• Release customer orders based on corporate credit policy
• Facilitate payment of invoices due by sending bill reminders and contacting clients
• Liaise between customers and internal departments as required to identify and resolve barriers to payments
• Escalate issues in a timely and appropriate manner
• Ensure all communications are appropriately documented and accessible
• General reports detailing accounts receivable status, and/or other reporting as required

Work Experience Requirements

• Minimum 3 years of working experience in accounts receivable
• Solid understanding of basic accounting principles, fair credit practices and collection regulations
• Proven ability to calculate, post and manage accounting figures and financial records
• Attention to detail and high level of accuracy
• Hands-on experience in operating spreadsheets and accounting software (P21 or other full-scale ER software)
• Proficiency in MS Office Software i.e. Excel, Word and Outlook
• Excellent interpersonal and communication skills with a strong customer service focus
• Ability to work independently and as part of a team

Education Requirements

• Business administration diploma with related accounting experience
• Bilingual in French and English an asset