Customer Service Representative

CUSTOMER SERVICE REPRESENTATIVEGold’s Gym Port Coquitlam is hiring part time Customer Service Representative, with potential to grow! Are you outgoing, enthusiastic, with a passion for fitness? We would love to hear from you!About Gold’s GymGold’s Gym has been the authority on fitness since 1965. It was then that fitness legend Joe Gold took the knowledge and expertise he gained from training at the world famous “Muscle Beach” and opened up the first Gold’s Gym on Pacific Avenue in Venice, California. At Gold’s Gym, our goal is simple: We’re here to help you Know Your Own Strength®. We are committed to helping people find their inner strength and reach their goals.Key ResponsibilitiesGreet members and guests enthusiastically to encourage a positive culture at the clubPromptly ensure that customer inquiries are resolved professionally and thoroughly via telephone, e-mail and in person encountersMonitor member check-ins to identity delinquent accountsCheck in all members and guests using the proper registration proceduresEnsure that guests and appointments are directed to the appropriate employee/department in a prompt, professional mannerPromote club events, group fitness classes, and any other in-club events to members and guestsEfficiently and effective input and update daily cash reconciliation documentsProcess point of sale items, such as retail and concession salesDistribute membership cards, parking decals, towels, child-minding tickets, and other materials as neededQualificationsCustomer service driven with an enthusiastic attitudeCommitted to delivering exceptional customer service and promoting client loyaltyHave a positive attitude and outstanding, adaptive communication skillsHigh school diploma requiredExcellent written and verbal communication skillsProficient in Microsoft Office (Word, Outlook, Excel, etc.)Knowledge of cash transaction processing proceduresAble to work evenings up until 11pm and on weekends, if neededWhat We OfferPositive, rewarding, and collaborative team environmentCompetitive compensationComplimentary club membershipDiscount on Gold’s Gym products and servicesNOTE: This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.Gold’s Gym British Columbia is an equal opportunity employer. For more information regarding our career opportunities, please visit one of our clubs or our website at https://goldsgymbc.ca/Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest.