Distribution Centre Administrator - Fulfilment

Toys R Us Canada, proud to be Canadian owned and operated, has an opportunity for a full-time Distribution Centre Administrator - Fulfilment on the day shift. This position is performed in our Concord Distribution Centre.

Shift Times : Monday to Friday, 9:00a.m. to 5:00p.m.

The Distribution Centre Administrator - Fulfilment will perform various administrative duties from preparing shipments for customer orders and courier pickups to assigning pick tickets for orders. They must have a sense of urgency and excellent organizational, customer service and communication skills.

We want to bring on someone who values what we value- teamwork, excellence, authenticity, accountability and integrity. In other words, we want you to fit in here. This is an opportunity for you to take on exciting responsibilities, build on your already strong skill set and help us achieve our goals, all in a work environment that is fast-paced, dynamic and fun.

Responsibilities:

• Performs various administrative duties as required for daily operations.
• Prepares necessary documentation including printing and applying shipping labels for customer orders.
• Prepares address labels and bill of lading(BOL) for outgoing shipments, using Techship
• Loading trailers (using various material handling equipment)
• Palletize shipments for courier pickups ensuring deadlines for orders and courier pick ups are met
• Assigns pick tickets for orders
• Perform dispatch functions as needed and completes all courier paperwork.
• Communicating with carriers via telephone or email
• Provides excellent customer service and responds to inquiries within set timeframes
• Communicating with various parts of the organization, especially the Sales team
• Escalates urgent requests as needed to the DC Manager
• Ensure internal and external customers’ requirements are met in an efficient, knowledgeable and professional manner
• Maintain your work area in a safe and organized manner, ensuring housekeeping standards are adhered to.
• Comply with Toys”R”Us Health and Safety policies, procedures and standards and with the OHSA.
• Must be able to meet all productivity standards established by the company.
• Performs other duties and projects as assigned

Qualifications:

• 1 – 2 years of administrative experience in a distribution centre / warehouse / fulfilment environment preferred with a strong commitment to customer satisfaction
• Ability to lift up to 50 lbs consistently
• Must have Safety shoes
• Valid Order Picker license an asset
• Proficient with Microsoft Office (Word, Excel)
• Proficient in using RF technology
• Excellent customer service skills
• Excellent organization, planning, and communication skill
• Acts with a sense of urgency and self-direction within established guidelines
• Ability to support multiple projects, work under pressure, and adapt to sudden changes in the work environment
• Must be able to cross train between all areas of the DC
• Must have high initiative, integrity and dependability to function effectively as a team player.

Toys”R”Us is an Equal Opportunity Employer and offers reasonable accommodations to job applicants with disabilities throughout the recruitment process. Applicants under consideration for employment will be contacted to participate further in the recruitment process. If you are contacted and you require any accommodation in the recruitment process due to a disability, please indicate this and we will work with you to meet your reasonable accessibility needs.