Night Auditor - Hotel

Work Term: Temporary

• Work Language: English

• Hours: 40 hours per week

• Education: Secondary (high) school graduation certificate

• Experience: 1 year to less than 2 years

• or equivalent experience Work setting :

• Hotel, motel, resort Tasks :

• Register arriving guests and assign rooms

• Process group arrivals and departures

• Take, cancel and change room reservations

• Provide information on hotel facilities and services

• Provide general information about points of interest in the area

• Investigate and resolve complaints and claims

• Process guests' departures, calculate charges and receive payments

• Balance cash and complete balance sheets, cash reports and related forms

• Maintain an inventory of vacancies, reservations and room assignments

• Follow emergency and safety procedures

• Clerical duties (i.e. faxing, filing, photocopying)

• Answer telephone and relay telephone calls and messages

• Assist clients/guests with special needs

• Handle wake-up calls

• Perform light housekeeping and cleaning duties

• Provide customer service Computer and technology knowledge :

• Multi-line switchboard

• Word processing software

• Computerized bookkeeping system

• Central reservation system (CRS)

• Spreadsheet

• Internet

• Opera Security and safety :

• Bondable

• Credit check

• Criminal record check Transportation/travel information :

• Own vehicle

• Willing to travel regularly Work conditions and physical capabilities :

• Attention to detail

• Fast-paced environment

• Standing for extended periods

• Work under pressure Personal suitability :

• Client focus

• Dependability

• Efficient interpersonal skills

• Excellent oral communication

• Excellent written communication

• Flexibility

• Judgement

• Organized

• Reliability

• Team player Screening questions :

• Are you available for shift or on-call work?

• Are you available for the advertised start date?

• Are you currently a student?

• Are you currently legally able to work in Canada?

• Are you willing to relocate for this position?

• Do you currently reside in proximity to the advertised location?

• Do you have previous experience in this field of employment?

• Do you have the above-indicated required certifications?

• What is the highest level of study you have completed?

• What is your current field of study?

• What is your current level of study? Green job :

• Involves duties and responsibilities that lead to positive environmental outcomes

• Involves supporting green economy sectors

• Requires specialized environmental skills or knowledge Health benefits :

• Dental plan

• Disability benefits

• Health care plan

• Paramedical services coverage

• Vision care benefits Long term benefits :

• Life insurance

• Long-term care insurance Other benefits :

• Free parking available

• Learning/training paid by employer

• Paid time off (volunteering or personal days)

• Team building opportunities

• Parking available