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Req # 408 Thursday, April 11, 2024 Position: Customer Service RepresentativeLocation: Delta, British-Columbia (We work in a hybrid work model where we request a presence of 2days/week in the office)Status: Contractual – 18-months (Maternity leave replacement) Are you passionate about customer service and problem solving? At Quadra we put people first so that together we can reimagine the possibilities. If you enjoy having fun at work and your surroundings describe you as a team player – you are Quadra! In brief, as a Customer Service Representative you will be responsible for communicating effectively with our customers, taking orders, and following up on them. You will also be responsible for maintaining relationships with our sales team in order to achieve the highest level of customer service. You will initiate collaboration between shipping, receiving, accounting and the procurement/logistics department. This is a highly collaborative, fast-paced, and solution-oriented position. We are looking for someone with a positive and professional attitude who will provide dedicated and impeccable customer service. Your motivation, enthusiast, and dynamics will be an asset when you join our team as a Customer Service Representative. At Quadra, you'll not only be welcomed into a dynamic, innovative, and determined team, but also have the chance to join a group of professionals who are deeply passionate about our company. In return, we offer a stimulating work environment where personal growth is encouraged, and outstanding performance is recognized. Quadra is proud to be certified as one of the Best Managed Companies, and a Great Place to Work ensuring that your experience here is truly exceptional. Your responsibilities as a Customer Service Representative includes: Taking orders and processing them in our computer systemValidating the information on purchase ordersEnsuring that customer requests are handled satisfactorily and in accordance with the companies’ guidelinesAssisting customers with orders, suggesting products, etc.Tracking orders and ensuring the appropriate statusWorking closely with sales representatives to connect to customer issuesReading and understanding all customer activities for the strategic accounts in SalesforceManaging account maintenanceReviewing various weekly / monthly reportsCommunicating with our logistics and procurement teams to ensure that the customer’s requirements and operational requirements are metWorking in synergy with other departments to ensure full customer focusBeing the Internal sales support for assigned accounts In order to succeed, you will need: A college diploma in administration, business or in a related fieldA minimum of 2 to 3 years of relevant experience as Customer Service Representative in a distribution, logistic or manufacturing environmentExperience in supporting a commercial or sales department of individualExperience of supporting orders within an ERP systemPossesses excellent verbal and written communication skillsHave a strong work ethic and a passion to succeed. Compassion, integrity and honesty are very important qualitiesAbility to work both independently and team-orientedDesire to work in an environment where decisions must be made quickly and under pressureExcellent interpersonal, communication, and analytical skillsStrong organizational and solutions-oriented skillsAdvanced computer skills with the Microsoft Office Suite and knowledge of working in a CRM (Salesforce would be an asset) and an ERP system Here are the perks of choosing this role at Quadra? : Competitive salaryBenefits coverage for our contractual employeesPersonalized training and strong onboarding planWellness Programs offered to employees to improve their quality of lifePrivate, family-owned company with a solid infrastructureAdvanced technologyPleasant daily work environment (Caring for each other and having fun are part of our core values!)A company that promotes diversity and inclusionEmployee Assistance Program (EAP)Opportunity for career advancement and development as we a growing company!Participate in the Company’s social eventsEmployee recognitionAnd Much more ! British-Columbia Applicants: The annual base pay range for this position is reasonably expected to be $45, to $55, Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as job-related knowledge, skills, education and experience. Base salary is only a part of the total rewards package - this role will also be eligible for a generous incentive program and benefits. Quadra’s salary ranges are benchmarked and are determined by role and level. Please note that the base pay shown qualifications, skill level, competencies and work location. Quadra supports and values diversity and offer equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status and gender identity. Quadra also welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We recognize that some people do not identify themselves as either male or female. Therefore, whenever possible, we have opted for a gender-neutral wording in a non-discriminatory spirit. Other details Pay Type Salary Min Hiring Rate $45, Max Hiring Rate $55, Travel Required No Telecommute % 60 Required Education High School Delta, BC, Canada Share this job: