Client Service Administrator Assistant

  • Victoria
  • Randstad Canada
Randstad Victoria is now looking for a Client Service Administrator for a client in the financial sector in Langford. If you have a positive attitude, willingness to learn and love a bus fast paced environment we want to hear from you! The Administrative Assistant is responsible for a wide variety of clerical office duties including greeting and screening visitors, answering, and referring inbound telephone calls. Advantages • Full time, • $42-44 000 annually • Transit accessible • vacation package • Great benefits package Responsibilities •Respond to telephone, e-mail, and in-person inquiries from clients, business partners and brokers in a pleasant and professional manner. •Screen calls, answer questions and refer all inquiries to the appropriate individual. •Document client calls/discussions on CRM with notes and set any required follow ups. •Receive and distribute all inbound correspondence including emails, faxes, couriers, and mail. •Coordinate any outbound mail and courier packages. •Maintain a follow-up system for enquiries, complaints, and problem resolution in a timely manner through CRM, and notify team, of any client complaints immediately. •Be familiar with the calendar and prepare for in office client meetings daily. •Execute “Front Stage” client experience. •Maintain the reception area and board room in a tidy and presentable manner. •Responsible for general office maintenance of telephone systems, alarm system, photocopier/printers, office supplies. Qualifications • Solid administrative and customer service experience • In-depth understanding of entire MS Office suite. • Ability to organize a daily workload by priorities. • Must be able to meet deadlines in a fast-paced quickly changing environment. • A proactive approach to problem-solving with strong decision-making skills. • Professional level verbal and written communications skills Summary If this sounds like the opportunity for you then we would love to hear from you - please apply here today and one of our Staffing Consultants will be in touch. Alternatively, please email your resume to wesley.chung@randstad.ca or raj.sra@randstad.ca. Randstad oversees various temporary and permanent roles such as: Reception, Administrative Assistants, Executive Assistants, Customer Service/Client Support, Inside Sales, Data Entry, Human Resources, Marketing, Accounting, Warehouse, General Labour, Operations, and Skilled Trade roles. If you happen to have experience in any of these roles please feel free to reach out to us to discuss future possibilities! Any questions? Please feel free to call the Randstad Victoria office at 250.383.1389 and one of the team will be happy to help. We look forward to hearing from you! Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community. Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.