Operations Manager

ROLES AND RESPONSIBILITIES Customer Service: - Ensure customer satisfaction at all times (before, during and after their stay). - Manage reservations, rentals, cancellations and customer service. - Confirm and/or register guest rooms in the hotel's computer system. - Manage guest requests and complaints - Ensure an optimal guest experience at all times. Team Management: Plan and define staffing requirements based on the operational needs of the hotel. Hire, train and supervise employees - Supervise housekeeping, maintenance and front desk teams. - Plan weekly staff tasks - Plan staff schedules according to operational needs - Conduct annual performance reviews. - Ensure implementation and compliance with the Inn's internal procedures and policies. - Perform time entry and approval in Employer D - Ensure the follow-up of the inventory of the cottages - Ensure collaboration and teamwork; - Assist the maintenance crew with their duties (as needed). Administration: - Perform lot closing and end of day. - Perform weekly and monthly reports of the company - Carry out various inventories - Place various orders (household products, stationery, bedding, coffee, etc.) - Ensure the profitability of the company - All other tasks related to the function Business development: - Ensure the professional representation of the inn and its cottages and its influence - Participate in the promotion of the Inn and its cottages on social networks - Develop new relationships, strategies or business partnerships and maintain existing relationships - Bring new ideas to improve the service offer - Stay abreast of Mont-Tremblant activities - Stay abreast of the competition Profile required: - 2 years of experience in the hotel or accommodation industry - 1 year experience in a similar position - Experience in team management - Diploma from a hotel school (major asset) - Knowledge of Hotello software (an asset) - Bilingual French-English spoken and written (knowledge of another language will be considered an asset) - Good organizational skills - Strong sense of professionalism - Diligent - Sense of leadership - Ability to delegate - Good management of priorities Although the work schedule may vary depending on operational needs and occupancy, you must be available to work on weekends, we are committed to providing a quality of life for our employees by offering a certain stability of schedule. Type d'emploi : Temps plein, Permanent Avantages: - Assurance Dentaire - Assurance Invalidité - Assurance Maladie Complémentaire - Assurance Vie - Assurance Vision - Événements d'Entreprise - Stationnement sur place - Tenue Décontractée Horaires de travail: - Du Lundi au Vendredi - Toutes les fins de semaine Lieu du poste : En présentiel