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Description: The candidate will provide rental support to our customers. Specifically the regional and APU market will require full-time support by this new candidate. These two markets generate over 70 million ins sales per year and there is a need to ensure our customers receive their rental engines in a timely and efficient manner. Furthermore the candidate will provide afterhours AOG coverage for North American customers. This is a critical function in support of CFirst front line team. In addition, the candidate will provide asset management support to ensure that our rental engines are optimized in regards to asset allocation and asset investment. Maximizing our revenues while minimizing our rental asset investment is the goal of the asset management activities. Other support will be to review all customer disputes and outstanding accounts receivables beyond 90 days.The responsible will provide expert rental leasing and asset management support to operators while pursuing an ultimate positive customer experience. Additionally, with a portfolio of over 1000 aero-engines owned by the company, maximizing asset utilization and efficiency is a significant custodial responsibility for this company. Primary functions of the Leasing Customer Manager include the following activities:Complete customer management of rental engine lease event from initial enquiry through to return of the rental asset.Proactive and expedited support of urgent Aircraft on Ground (AoG) rental engine provision requests, including afterhours AOG support.Responsible for ensuring customer Key Performance Indicators (KPI) including on-time delivery and customer satisfaction measures are attained.Contribute to operations meetings by providing monthly KPIs as well as conclusions on the departmental performance and recommendations.Develop and drive the implementation of new services in relations to achieving mid-term financial goals and targets.Proactive management of rental pool availability through active participation of asset deployment and asset management processes.Drive informed sales and leased asset rental planning decisions based on analysis and modeling.Align customer asset requirements with maintenance expenditures.Coordination and proactive management of the provision of Aerospace rental engines to customers, ensuring asset availability.Optimize business intelligence models for optimal planning, including demand forecast with different levels of accuracy and visibility to ensure customer coverage and alignment with return on net asset targets.Drive customer adoption and activities through portal platformsSupport projects aimed at improving service levels, improving operational efficiency and customer satisfaction.Support the organization in driving rental engine recovery and customer disputes when applicable.Lead or support multiple business strategy projects including: process optimization and asset redeployment strategies.General knowledge of support tools like CRM and SAP.Main responsibilities:Taking Cfirst calls in the morning with an AOG (Aircraft on ground) issues. These issues need to be resolved within 24 hours. They normally handle 5 AOGs a day. The specialist will be figure out if the part needs to be replaced, or repaired by technicians. They will validate in their system using CRM and SAP tools to see where products are and how efficiently they can send parts to client.While finding the best solution for the client the leasing rental specialist are also responsible for reviewing the client profile, making sure they have the proper document in place for the engine, they have the right certificate, and lease agreements. There is a lot of paper work that comes with the engine so they need to make sure everything is validated.They will also be following-up with billing and ensuring that payments are made on time.On top of this work they will be working in improvement processes where they will work on forecasting demand, make sure they have engines at all time/proper inventory in stock, engine cost vs rental cost, or working on how to make communication more efficient for clients. ( Ex: The team started implementing electronical signatures for clients so they can sign docs faster and not have to print and scan doc – this is more time efficient)This team also will need to do reports on service levels, hit KPIS, track deliveries and make sure invoicing is correct ( this is verified with department in Poland)The Specialist will be working with a variety of tools including SAP, CRM and other internal systems.Must haves:3-5 years as an account manager, coordination, administrative or customer service roleSomeone with excellent customer service and communication skillsExperience working in Excel ( vlook up, pivot tables)Someone who is tech-savvy and demonstrates a willingness to learn new systems and processesClient interfacing/support experienceExperience working and understanding contractsAsset:Aerospace experienceExperience dealing with Commercial - leasing agreementsSAP experienceCRM experienceWork Hours:40 hour work weekMonday to Friday - 7:30-4:30pmHybridMight need flexibility to a night for supportFeel free to contact me directly with any inquiries at fmerai @ À propos d'Aston Carter: Aston Carter fournit des solutions de talent de classe mondiale à des milliers de clients à travers le monde. Spécialisés dans la comptabilité, la finance, les ressources humaines, l’acquisition de talents, la chaîne d’approvisionnement et certaines professions administratives, nous étendons les capacités des entreprises à la pointe de l'industrie. Nous nous appuyons sur notre profonde expertise en matière de recrutement et sur notre réseau expansif pour répondre aux besoins évolutifs de nos clients et de notre communauté de talents avec agilité et excellence. Avec des bureaux aux États-Unis, au Canada, en Asie-Pacifique et en Europe, Aston Carter est au service d’un grand nombre d’entreprises du Fortune 500. Nous sommes fiers d’avoir remporté le double diamant ClearlyRated Best of Staffing pour notre service aux clients et aux talents. La diversité, l’équité et l’inclusion Chez Aston Carter, la diversité et l’inclusion constituent le pont vers l’équité et la réussite de notre personnel. La diversité, l’équité et l’inclusion (DE&I) sont ancrées dans notre culture par : L’embauche des talents diversifiés ; Le maintien d’un environnement inclusif par une autoréflexion permanente ; La mise en place d’une culture de soin, d’engagement, et de reconnaissance par des résultats concrets ; L’assurance des opportunités de croissance pour nos gens. Aston Carter est un employeur souscrivant au principe de l’égalité des chances et accepte toutes les candidatures sans tenir compte de la race, du sexe, de l’âge, de la couleur, de la religion, des origines nationales, du statut d’ancien combattant, d’un handicap, de l’orientation sexuelle, de l’identité sexuelle, des renseignements génétiques ou de toute autre caractéristique protégée par la loi. Si vous souhaitez faire une demande d’accommodement raisonnable, tel que la modification ou l’ajustement du processus de demande d’emploi ou d’entrevue à cause d’un handicap, veuillez envoyer un courriel à Numéro du permis d'agence de placement de personnel : AP-2000486 (Canada – Québec) Numéro du permis d'agence de recrutement de travailleurs étrangers temporaires : AR-2000485 (Canada – Québec) About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the ., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service. Diversity, Equity & Inclusion At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through: Hiring diverse talent Maintaining an inclusive environment through persistent self-reflection Building a culture of care, engagement, and recognition with clear outcomes Ensuring growth opportunities for our people The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.