Inside Sales Rep (Sleep Support Advisor - Full

Inside Sales Rep (Sleep Support Advisor) - Full Time - Sarnia/Chatham, ON

Primary Purpose

Receive and process client walk-in or phone orders, inquiries, and/or issues covering items or products ordered along with showroom sales and inquiries from walk-in clients. Accountable for meeting sales targets associated with Linde Canada sleep business.

Key Accountabilities:

• Educate clients and fit for CPAP Therapy equipment
• Meet store sales and margin targets, working with Territory Manager and Customer Service Team
• Work with Sleep Labs to ensure client therapy needs are met and government billing forms are completed and submitted in a timely manner
• Perform customer service activities including receiving and entering telephone orders, answering questions, tracing order status or product shipments and resolving problems
• Stocks shelves and sets up promotional materials
• Work with vendors to educate all staff on CPAP therapy products
• Accountable for providing complete and accurate account set-up and pricing data and ensures ongoing accuracy of customer information
• Collection of payments to ensure customer accounts are current

Required Qualifications

Education :

• High School Graduate

Experience :

• A work history focusing on customer satisfaction is a pre-requisite
• Must have the ability to “up sell”

Knowledge / Skills / Abilities:

• Customer Service Excellence
• Excellent communication, interpersonal and computer skills
• Drive to exceed sales and margin targets
• Time management skills, able to multitask and stay calm under pressure
• Results oriented, organized, and able to set priorities and follow through on tasks
• Manage relationships with current and new customers, as well as referral sources
• A commitment to safety is a must and the desire and ability to work in a fast-paced environment
• Self-motivated and capable of working with minimum supervision
• A safety conscious team player who works well with others
• Linde has an extensive background check process which may include but is not limited to, a criminal background review, reference checks, and employment verification._

Job Types : Full-time, Permanent

Benefits :

• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• On-site parking
• Paid time off
• Tuition reimbursement
• Vision care

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime

Supplemental pay types:

• Overtime pay

Work Location: In person