Customer Service Representative

  • Hamilton
  • Arelli Commercial Cleaning

Customer Service Representative

We are a thriving commercial cleaning entrepreneur in GTA and currently looking for a Customer Service Champion to join our journey to service excellence. This is a work from home position. You will be using our state of the art CRM system and mobile app for crew members to streamline your work.

Responsibility :

  • Work directly with Manager and engaging with Arelli Operational Team as required
  • Professionally represent the company while engaging with clients, understand their concerns and address any complaints accordingly
  • Is comfortable with utilizing their phone and computer to input and retrieve client and crew information.

Other

  • Working hours available between 9am to 5pm or 7pm (8hrs or 10hrs)

Requirements :

  • College degree preferred.
  • Excellent communication skills and fully fluent in English.
  • At least two years of customer service experience or work in a similar capacity.
  • Experience in commercial cleaning is an asset.
  • Experience in MS Office, Salesforce and has a decent technology literacy
  • Ability to provide 3 verifiable references.

Job Types : Full-time, Permanent

Salary : $33,500.00-$42,500.00 per year

Additional pay:

  • Bonus pay

Schedule:

  • 10 hour shift
  • 8 hour shift
  • Day shift
  • Monday to Friday