Customer Service Representative, Disnat

.As a securities advisor, you help serve, prospect for, solicit, and develop and maintain business relationships with members and clients. You help sell securities products and services through various distribution channels based on member/client needs and current strategies and practices. Your focus areas include discretionary management, mutual funds, exchange-traded funds and structured products. You actively develop and maintain business relationships with your clients. You drive results to handle complex information requests from clients and promote and sell products and services in accordance with your unit’s business objectives and strategies. You balance sales objectives, sound and prudent risk management, profitability and member/client satisfaction. You work with clients who have development potential for your sector. You analyze member/client needs, help develop and implement personalized solutions, and propose integrated service offers. You advise and assist current and potential members and clients. You represent Desjardins and enter the organization into agreements with clients. You also have opportunities to establish and negotiate product and service terms in accordance with standards and procedures. Interpersonal savvy is therefore essential. More specifically, you will be required to :Process buy and sell orders for stocks, bonds, options and other financial instruments in Canadian dollars and foreign currencies in accordance with client instructions provided over the phone or electronicallyEnsure that all purchase and sale transactions comply with credit standards and report any issuesInform clients of trading policies and proceduresConfirm client identities and verify the accuracy of the information collectedResolve client account management issuesMonitor the industry to stay on top of the latest trends, opportunities and best practices in your fieldWhat we offer*Competitive salary and annual bonus4 weeks of flexible vacation starting in the first yearDefined benefit pension plan that provides predictable, stable income throughout retirementGroup insurance including telemedicineReimbursement of health and wellness expenses and telework equipment * Advantages apply based on eligibility criteriaWhat you bring to the tableGeneral college diploma in a related fieldA minimum of 3 years of relevant experiencePlease note that other combinations of qualifications and relevant experience may be consideredKnowledge of French is requiredIndependent speaker, upper intermediate knowledge of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients (Level 4)Drive results, Interpersonal Savvy#LI-HybridTrade UnionNon SyndiquéAt Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!Job FamilyMember/client sales and service (FG)Unposting Date2024-05-6