Broker Support Specialist

  • Chatham-Kent
  • Ontario Mutuals
Broker Support Specialist Full Time - Chatham-Kent, Ontario (Hybrid) Kent & Essex Mutual Insurance Company is a well-established property and casualty, mutual insurance company proudly located in Chatham-Kent. We are a financially strong and progressive company with over 135 years of experience building relationships with our policyholders, broker partners and community partners. We are currently recruiting for a Broker Support Specialist. The Broker Support Specialist is responsible for delivering basic technology support and solutions for our digital platform to brokers. Our broker partners will turn to you as a go-to resource to help them be more productive and maintain their client relationships by utilizing our digital platform. - Responsibilities- Demonstrate your knowledge of broker-facing systems and workflows by being the primary contact for broker - inquiries related to Kent & Essex Mutual’s digital platform.- Manage broker inquiries from initial call to final resolution - collaborate with internal stakeholders to diagnose broker - system related issues and take required action to rectify concerns and questions etc.- Support the broker deployment of Kent & Essex Mutual’s digital platform, services, and technologies to existing - and newly engaged broker partners.- Collaborate across all areas of operations to deliver a consistent broker experience which exceeds broker expectations and needs by removing roadblocks and obstacles to help ensure that brokers see Kent & Essex. Mutual as “easy to do business with”. - Work collaboratively within the team to ensure all key deadlines are met and all tasks are cross trained. - Qualifications- University degree or College diploma in a relevant discipline or equivalent work experience. - 3 to 5 years of P&C experience, including 2+ years as a broker or broker-facing roles such as underwriting or - business development, etc.- Preference given to applicants with prior knowledge and understanding of broker workflows, operations, and - technology such as Guidewire, Applied Rating Services, and broker management systems.- CIP designation, or actively pursuing. - Exceptional customer service, verbal, and written communication skills. - You are professional, respectful, and approachable, in all interactions. - Experience delivering training and presentations, group facilitation and needs analysis. - Strong ability to influence and effectively negotiate with stakeholders. - Proficient in MS Word, Excel, and PowerPoint. - Demonstrate the aptitude to appropriately deal with private and confidential information. - Contributes to a positive, team-oriented environment with the ability to work independently. - What Do We Offer? - A diverse, collaborative, and supportive team - A motivating company culture of spirit, enthusiasm, and a focus on skill development - A company that values our business partners, our community and the health and well-being of our team - Extensive benefit and compensation package - This role is being offered as a hybrid role. Appropriate accommodations will be provided upon request throughout the hiring process.