Medical Office Administrator

At HearCANADA, we’re on a mission to connect with Canadians from coast-to-coast to offer solutions to their hearing health. By delivering exceptional client experiences and providing Best-in-Class hearing care, our teams are passionate about providing Wonderful Sound for All.

We're seeking a passionate full-time, Client Care Coordinator (Medical Office Administrator) for our hearing centre in Lakeshore, ON for a 12 month contract!

What it’s all about : As a Client Care Coordinator, you are passionate about the hearing healthcare of our clients. You will ensure clients’ needs are met in a timely manner, maintain a well-organized appointment schedule, and recognize and capitalize on sales opportunities.

What we offer you :

• Competitive compensation package
• Comprehensive, employer-funded benefits package
• Healthcare spending account
• RRSP program + employer matching
• Paid vacation and personal days
• Profit-sharing programs
• Education assistance program
• Annual health & wellness benefit program
• Mentorship and development opportunities

What you will do :

• Ensure that clients’ needs are met in a timely manner
• Assemble, maintain and process client files
• Schedule and maintain client appointments
• Use current client care scheduling systems (e.g., TCM) to enter client information, transactions, and appointment tracking
• Manage invoicing and accounts receivables based on client purchases and insurance claims
• Maintain basic knowledge of hearing aid technology and be able to perform basic cleaning/repair functions
• Recognize and capitalize on sales opportunities through various mediums (e.g., walk-ins, client referrals, telephone inquiries, retention practices, etc.)

What we are looking for :

• High School Diploma or equivalent
• Experience in customer service and administration with an emphasis on sales
• Experience working with geriatric population is an asset
• Excellent oral and written communication skills, ability to establish and maintain a professional rapport with clients and co-workers
• Proficiency with computers including scheduling software and MS Office
• Strong multi-tasking, organization, and time-management skills

Job Types : Full-time, Fixed term contract Contract length: 12 months

Benefits :

• Dental care
• Extended health care
• RRSP match
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Supplemental pay types:

• Bonus pay

Work Location: In person