Customer Service Representative

Responsibilities:

• Assist customers with inquiries, concerns, and requests in a professional and timely manner
• Handle and resolve customer complaints or issues with patience and empathy
• Upsell products or services to customers when appropriate
• Enter and update customer information in the database accurately
• Analyze customer data to identify trends and improve customer satisfaction
• Collaborate with other team members to ensure consistent and efficient service delivery

Experience :

• Previous experience in a customer service role is preferred
• Excellent communication skills, both verbal and written
• Strong sales skills and the ability to upsell products or services
• Proficient in data entry and navigating computer systems
• Ability to analyze customer needs and provide appropriate solutions
• Familiarity with phone etiquette and customer service best practices

As a Customer Service Representative, you will have the opportunity to make a positive impact on our customers' experience. If you are a motivated individual with a passion for providing excellent customer service, we would love to hear from you.

Salary : $18.50-$22.00 per hour

Expected hours: 35 - 40 per week

Benefits :

• Dental care
• Extended health care
• Life insurance
• Paid time off

Schedule:

• Monday to Friday

Education :

• Secondary School (preferred)

Experience :

• Customer service: 1 year (preferred)

Work Location: In person