Bilingual (German/English) Customer Service Representative - Overnight Shift

  • Toronto
  • Adecco
Adecco is currently hiring several Customer Service Representatives to work remotely from anywhere in Canada! Our client is a world leading class action administration firm that has an experienced team of case managers, information technology experts, and notice administrators in Canada.In this role you will serve as the primary point of contact for customers, assisting them with inquiries, concerns, and providing exceptional service to ensure a positive experience. Our client is searching for the ideal candidate to assist with solid competencies in a virtual environment, and efficient in communication. The successful candidates will be offered the opportunity to expand their skill set with supervisory related experience, coaching, and mentoring and the ability to provide strategic insight into adherence to policy and procedures. If you are an effective communicator, problem solver and great at building positive relationships with customers we are looking for you!Pay rate: $27/hourLocation: Remote anywhere in CanadaAvailability Required: Monday-Friday shifts | 3:00am – 11:00am EST Job type: Temporary | full-timeWeekly payMedical and dental benefits once qualifiedFree training programsNew and quicker onboarding processResponsibilities:Provide courteous, professional, and timely responses to a continuous volume of customer concerns, as well as written customer inquiries.Identify and address all customer questions and concerns.Thoroughly research and understand all facets of customers’ requests.Ensure content of oral and written communication meets the needs of the target audienceWork closely with Project Support TeamOvertime may be required during peak time.Requirements:Must be legally eligible to work, and reside in CanadaHigh School Diploma / GED required Associate Degree / College Degree preferred1 year of customer service experience requiredMust be Bilingual – German/English in both verbal and written communicationAbility to work between the hours of 3:00am – 11:00am ESTExceptional written communication skillsDemonstrate strong conversational skillsAbility to work independently yet is a team playerStrong attention to detail