Buy-in Analyst

Job SummaryProvides analysis for implementation and improvement of processes, workflow, project management methods, computer systems and other tools to support insurance policy administration and customer service. Applies complete knowledge, skills, and practices to perform assignments.Job DescriptionJob Purpose:The main purpose of this role is to focus on performing daily operations as per proceduresPerform data entry, processing, reconciliation, and data maintenance as per proceduresWork is performed with predefined parameters and includes specialized training on desk responsibilitiesFor any exceptions, work with team lead and department manager to escalate as per procedures and to ensure overall compliance with accepted practices and policiesElements of risk are managed through operational reviews, system checks, and adherence to proceduresPrimary Responsibilities:Knowledge of ADP-Broadridge, Cage III, Stock RecordStrong knowledge of DTC SMARTRACKS Buy-In procedures (CNS & NON-CNS BUY-Ins)Ability to meet strict NSCC/DTC deadlinesFamiliar with Stock Loan & Stock Borrow proceduresUnderstanding of Balancing Reconciliations/ Position and Cash to make sure all accounts are properly balanced with the correct journal entriesProvide customer service to all of RBC Clients, when contacting short accounts for Buy-In NoticesProcess standardized or routine transactions within specific area or department, such as Frozen Letters and PairOffsRespond to questions from other departments both in and outside of Operations, retail personnel, correspondent firms, and management staffRoute escalated questions to the appropriate resources following established departmental policiesUnderstand department procedures and required accountabilities in the area or department in which the incumbent worksReduce risk by suggesting process changes and modifications as appropriateAble to handle multiple priorities in a fast paced, pressured environmentGood communication skills with ability to work effectively with a variety of personalitiesComplete special projects and assignments in a thorough, accurate and timely manner Basic knowledge of the brokerage businessEducation, certification and designation requirementsRequired: Post-secondary education or equivalentAdditional capabilities and skillsKnowledge of ADP, DTC, CDS as these Backoffice systems are used extensivelyKnowledge of DTC, CNS, Reconciliation, Buyin rules and other regulations mandated by FINRA/IIROCKnowledge in MS ExcelExperience speaking with Front Office/Middle office personnel Working on Canadian statutory holidays is required. Time off on US Statutory Holidays. Job SkillsActive Learning, Adaptability, Business Appraisals, Computer Systems, Critical Thinking, Customer Service, Decision Making, Effectiveness Measurement, Facilitation, Operational Delivery, Process Improvements, Processing