Client Solutions Manager

Client Solutions Manager Date Posted: 04/26/2024 Req ID: 37135 Faculty/Division: Temerty Faculty of Medicine Department: MedIT Campus: St. George (Downtown Toronto) Position Number: 00056318 Description: About us: Home to over 40 departments and institutes, the University of Toronto's Temerty Faculty of Medicine lies at the heart of the Toronto Academic Health Science Network and is a global leader in ground-breaking research and education, spanning clinical medicine, basic science and the rehabilitation sciences sectors. Your opportunity: MedIT provides information technology support for the Temerty Faculty of Medicine. Our mission is to partner and collaborate with clients, University, and third parties to determine value based, sustainable technology solutions that enable the Faculty to achieve its academic mission. The Client Solutions Manager will act as the point of contact between IT and all administrative departments within Temerty Medicine. You will be responsible for advising clients and technical subject matter experts on best practices for system improvements, requirements, and processes. You will serve as the intermediary between IT and Business units. You will be responsible for gathering and analyzing business requirements/requests from administrative departments and translating them to IT specifications, as well as implement change management practices on solution delivery and implementation of new, innovative, technical solutions and workflows that are being delivered to the operational units, with a key focus on relationship management and departmental success. Your responsibilities will include: Acting as the intermediary and main point of contact between IT and departments to support client system requirements Advising clients on the effectiveness and efficiency of their existing systems and developing technical solutions for system improvements Gathering, analyzing and documenting business requirements and technical needs from departments Planning the implementation of new business system processes including preparing documents required and writing complex specifications Evaluating new technologies or new and modified business processes to determine enhancement requirements and recommend potential changes to system features Support client business needs by analyzing, recommending and designing technical solutions for highly complex IT problems Acting as a technical lead by leading and planning IT projects including developing project charter, scope, resources, schedules, timelines, and more Training end-users on procedures and the use of supported IT systems Essential Qualifications: Bachelor's Degree or acceptable combination of equivalent experience. Minimum five years of experience in a Client Solutions Manager or similar position, ideally in a higher education environment, specifically leading and managing projects that impact the faculty- or division-level Demonstrated experience with analyzing client IT needs and gathering complex business requirements Demonstrated experience with translating complex business requirements into detailed technical specifications Strong knowledge of best practices surrounding enterprise system improvements, requirements, and processes Demonstrated experience in change management and solution delivery and implementation Knowledge of operational and business processes within a higher education setting Demonstrated experience with Microsoft technologies such as M365, O365, Azure, and others Experience leading and planning end-to-end IT projects, including experience with developing project charters, scope, resources, schedules, timelines, and more Experience training end-users on procedures and the use of supported IT systems Strong communication skills (both oral and written) to communicate effectively with both highly-technical and non-technical users Strong interpersonal to effectively work with a widerange of faculty, staff, and students Excellent and documented analytical, organizational, and problem-solving skills Ability to work well as a team member in multi-professional environment and as an individual contributor Strong attention to detail and ability to work with minimal supervision and to act on one’s own initiative Assets (Nonessential): Certifications such as ITIL and PMP Work experience in a university, government, or healthcare setting would be considered an asset To be successful in this role you will be: Articulate Communicator Multi-tasker Organized Problem solver Resourceful Team player Closing Date: 05/10/2024, 11:59PM ET Employee Group: USW Appointment Type : Budget - Continuing Schedule: Pay Scale Group & Hiring Zone: USW Pay Band 16 -- $99,548 with an annual step progression to a maximum of $127,305. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol. Job Category: Administrative / Managerial Recruiter: Sharon Hung Lived Experience Statement Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position. .buttontext00b26598368a4abe a{ border: 1px solid transparent; } .buttontext00b26598368a4abe a:focus{ border: 1px dashed #25355a !important; outline: none !important; } All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority. Diversity Statement The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission. As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see http://uoft.me/UP . Accessibility Statement The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission. The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities. If you require any accommodations at any point during the application and hiring process, please contact uoft.careers@utoronto.ca . Job Segment: Rehabilitation, Change Management, Relationship Manager, Equity, Healthcare, Management, Customer Service, Finance, Research