Branch Administrator

The Opportunity:What youwould be doing.The Branch Administrator is responsible for assisting Branch Manager in allaspects of administration, inventory control, daily cash reports, bank depositsand warranty claims in conjunction with head-office team. The position alsoassists sales and warehouse staff during busy periods. Sales & WarehouseFollow up on customer inquiries such as duplicate billing, backorders, etc. Answer incoming calls and enter customer orders during busy times. Provide administrative support to warehouse including receiving products during busy times.Resolve supplier receiving issues or discrepancies.Provide support to all branch staff in the use of P21 warehouse & sales functions including training new hires. Inventory Check and file packing slips including identifying shipping errors if any.Notify purchasing agent or handle supplier shipping error.Prepare freight claims. Investigate inventory issues and assist in branch inventory clean-up.Assist in preparation and organization of annual inventory count. Participate in annual inventory count. Oversee stock adjustments. Accounting Close Moneris terminals and balance cash reports on a daily basis.Prepare and reconcile bank deposits and take to the bank.Take customer credit card payments over the phone, process transactions on-line and forward receipts to the credit department.Handle customer account inquiries such as invoice copies, shortages, payments etc.Maintain warranty book and warranty tags.Act as a liaison between sales staff and head-office when dealing with warranty inquiries.Other duties Handle incoming mail by stamping and distributing.Order office stationery, coffee supplies & Moneris paper.Order food/prepare training room for customer functions/seminar training.Assist head office staff with their inquiries.What we are looking for.Deliver superior customer service.Able to handle difficult customers with diplomacy and tact.Capable of following written instructions and documented procedures.Understands basic inventory, warehousing and stocking procedures.Accuracy and attention to detail.Basic computer/keyboarding skills.Problem-solving and analytical ability.Motivated self-starter, comfortable in fast-paced environment.Demonstrated integrity and ethical standards.Professional demeanor.Effective listening, communication (verbal and written), and negotiating skills.Judgment and decision-making ability.Team player who works productively with wide range of people.Superior organizational skills.Experience in an administrative role.Education:High school diploma Experience:Minimum 2 years’ administration experience