front desk clerk, hotel

Education: Secondary (high) school graduation certificate Experience: Experience an asset Tasks Register arriving guests and assign rooms Process group arrivals and departures Take, cancel and change room reservations Provide general information about points of interest in the area Process guests' departures, calculate charges and receive payments Balance cash and complete balance sheets, cash reports and related forms Maintain an inventory of vacancies, reservations and room assignments Follow emergency and safety procedures Clerical duties (i.e. faxing, filing, photocopying) Answer telephone and relay telephone calls and messages Assist clients/guests with special needs Contact customers to deliver requested wakeup calls Provide customer service Personal suitability Client focus Excellent oral communication Excellent written communication Reliability Team player Support for persons with disabilities Provides awareness training to employees to create a welcoming work environment for persons with disabilities Applies accessible and inclusive recruitment policies that accommodate persons with disabilities Support for newcomers and refugees Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.) Support for youths Provides awareness training to employees to create a welcoming work environment for youth Support for Veterans Recruits Veterans and other candidates with military experience through targeted hiring initiatives (for example: job fairs, outreach programs etc.) Support for Indigenous people Facilitates access to Elders who can offer support and guidance to Indigenous workers Support for mature workers Applies hiring policies that discourage age discrimination Supports for visible minorities Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.) Work Term: Permanent Work Language: English Hours: 35 to 40 hours per week