Senior Manager, Cloud and Hybrid Infrastructure Operations

Your Opportunity at ARC’TERYX: This role is responsible for delivering an infrastructure platform to support a growing enterprise with an active group of developers, product owners, and technology-dependent departments, locally and remotely. Working alongside the Support Operations and Application Operations Department, as well as in collaboration with security and development teams, this role will foster a culture of independently delivering on complex infrastructure projects, as well as helping others meet their project goals.This role is based out of our North Vancouver office and is open to hybrid remote work. Candidates must be eligible to work in Canada. Meet Your Future Team:The infrastructure department is a key pillar of the IS Operations department. It is responsible for providing core connectivity, hosting, business continuity, and technology platforms for a wide audience ranging from experienced developers through to non-technical end users. Your team consists of technical infrastructure professionals in early and developed phases of their career.If you were in the Senior Manager, Cloud and Hybrid Infrastructure Operations role now, here are some of the core activities you would be doing:Collaborating with local resources and vendors to curate and cultivate our cloud environment into a secure service platformIdentifying and executing local and cloud-based projects that will bolster the capacity, durability, and versatility of our cloud environmentFostering and Developing a consistent and capable Cloud DevOps pipeline with teamwork from cloud technicians and development partners Selecting and implementing a new observability platform to serve infrastructure and adjacent departments to create a wholistic view of each solution’s health and performanceWorking with local and remote teams to gain a high degree of familiarity with the services we currently host, as well as those provided to us by our international partnersManaging the department budget and drive annual and quarterly infrastructure budgeting tasksUnderstanding and meeting our obligations to regulators around security, reporting, and business continuityWorking closely with the security group on security so that our SIEM can monitor all appropriate traffic and user activities. This role is responsible to ensure those are captured, and collaboratively ensures anomalies are followed up on Here are some of the things you could be working on in the future:Exploring options to make our systems less location dependent and pursue a truly global technology footprintLeveraging new security tools to introduce zero-trust best principles for local and remote users to reduce attack surfaces and improve access governanceIdentifying and implementing updated tools for system coordination, monitoring, and management so we can scale without increasing complexityEmpowering our logistics network and automation partners with the technology foundations required for a modern supply chainFacilitating transformational change in our local distribution facilities with new standards of network availability and latencyBuilding billing and sustainability dashboards to ensure the impact of each team, solution, and initiative Are you our next Senior Manager, Cloud and Hybrid Infrastructure Operations? You have 5+ years experience in managing infrastructure and cloud teams in mid-size businesses or enterprise environments, especially those with a cloud-first approachYou have strong people leadership skills, the ability to navigate interconnected demands on resources, and the ability to use and teach project management skillsYou are able to communicate clearly and ensure that team members and senior leadership are given timely and relevant updates and contextYou have experience leading infrastructure in a medium sized or enterprise organizationYou are comfortable managing both on-premise conventional networks in spaces like offices, logistics environments, and branch offices, as well as integrations and utilization of cloud environments such as AWS and Azure to deliver solutions from the best location.You can effectively lead a range of technical professionals from junior roles to experienced engineers, and mentor them through the deployment of new workflows, systems, documentation, and environmentsYou can share principles of good design, robust foundations, and personal skills development to accelerate their team's delivery of modern environments You have a knack for clear documentation, effective SOPs, and repeatable designsYou seek out points of failure and opportunities for redundancy and finds ways to address them through all phases of a system’s lifecycleYour passion for your work is paralleled by your passion for getting outside and living it$122,000 - $152,000 a yearA reasonable estimate of the pay range is CAD$122,000 - CAD$152,000 at the time of this posting. Within the range, individual pay is determined by factors such as job-related skills, relevant experience, education and/or training.Please note that the range details above reflect the base pay only and does not include our competitive bonus program and benefits that we offer.Equal OpportunityArc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance. Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate. All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.Design your Purpose. Live our Values. DISRUPTIVE EVOLUTION. Design your future through challenge, experimentation, and inspiration.COMMIT. Set and deliver on bold objectives as we collectively raise the bar.LIVE IT. Deepen your connection to nature and live your most purposeful life. LEAVE IT BETTER. Create a better world, together.