Representative, Benefits & Employee Information

Detailed Overview Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families: Reporting to the Lead, Benefits & Employee Information, the Representative is responsible for supporting the day-to-day workflow of the Benefits Team. The Representative monitors workflow issues and/or staff performance concerns and provides reports to the Lead. Ensures a fully integrated, high quality and effective service is provided, meeting bi-weekly pay period objectives and deadlines in an efficient and timely manner. The Representative participates in the department planning process assists with implementation of new processes and ensures adherence to all departmental processes. Makes recommendations for further process improvements post- implementation, assisting with updating process documentation as required. The Representative ensuring reporting and account reconciliations for Health Benefits Trust (HBT), Pacific Blue Cross (PBC), Medical Services Plan (MSP) and Joint Trusts are up-to-date and assists with processing a variety of transactions. Conducts on-going audits and assists in creating associated reports according to the applicable collective agreements or the Terms and Conditions of Employment for Non-Contract Employees. Responsibilities Acts as a subject matter expert, resource and first line of contact for the Representatives in Benefits and Employee Information including supporting the day to day workflow of the team. Keeps the Lead apprised of departmental changes and ongoing requirements, ensuring timely resolutions to benefit processing concerns. Provides formal and informal feedback to the Representatives to support their individual objectives. Supports the Attendance Promotion process by monitoring attendance, supporting employees and addressing attendance concerns in conjunction with the Lead as they arise. Assists the Lead with supervisory functions such as recruitment, selection and other related processes as required. Provides feedback and supports the Lead in the preparation of performance appraisals. Provides, oversees and assigns orientation of new staff. Ensures the Benefits & Employee Information team is following Policy, Procedures, and Departmental Guidelines. Coordinates the Benefits team and workload redistribution in the event of both approved and unscheduled leaves of absences. Monitors workload priorities and makes recommendations to reassign work responsibilities where needed. Ensures application of the various collective agreements for unionized staff and Non-Contract Terms & Conditions are followed. Administers and processes relevant provisions of the various collective agreements, organizational policies and Non-Contract Terms and Conditions of Employment. Represents the department at various program meetings and serves on various committees as requested by the Lead. Acts as a liaison between the Benefits, Payroll, Work Design, and other HR Employee Experience departments. Assists with identifying and/or creating new audit reports and makes adjustments to existing reports as needed. Implements, analyzes and is accountable for internal control audits. Validates the accuracy of the audit reports bi-weekly for the functional stream and works with the Business Applications team in maintaining queries and audit reports. Responds to inquiries and assists employees and managers on a broad range of matters such as, benefits coverage, costs and eligibility, pension plan eligibility, purchase of Service, and enrolment arrears. Processes employee benefits through Benefit Carrier Web Access. Responds to inquiries or requests for information from Benefit Carriers and Pension Corporation. Processes relevant Healthcare Benefit and Pension provisions of the various collective agreements, organizational policy, Terms and Conditions of employment for Non-Contract staff and the provisions of the Healthcare Benefit Trust and Pension Corporation. Produces reports based on information related to Benefits information as requested. Monitors employee paid benefit coverage for casuals that request self-pay benefits. Informs employees of any changes to benefit premium costs. Conducts daily audits of HRIS for employee benefit changes and monitors quality audits on Benefits services systems and processes. Monitors life event changes that could impact benefit and pension coverage for employees, such as marital status and dependent changes. Assists employees in the completion of applications for pension enrolment arrears and to purchase pensionable service. Performs other related duties as assigned. Qualifications Education and Experience Diploma in Human Resource Management, or related discipline and three years' recent related Benefits experience or an equivalent combination of education, training and experience. Competencies Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed. Professional/Technical Capabilities: Ability to work successfully within team environment and foster a positive work culture. Working knowledge of applicable regulations, legislation and collective agreements. Knowledge of processing employee life events (new hires, position transfers, terminations) in a multi-site, multi-union organization applying public sector collective agreements. Strong computer and keyboarding skills and proficiency in the use of computer applications that include systems such as Meditech and database, spreadsheet and desktop office programs. Excellent client relation skills including strong written and verbal communication skills and solution seeking approaches to problem solving. Demonstrated ability to communicate effectively with others at all levels within the organization and with external agencies. Ability to analyze and find solutions to issues in a large, fast-paced multi-union environment Ability to set and maintain priorities, meet deadlines; strong multi-tasking skills, and be results oriented. Ability to act with tact and diplomacy under the work pressures of time and pace with emotional stability. Physical ability to carry out the duties of the position.