Team Lead

Team Lead

SmartCell Communications - TELUS Koodo Authorized Dealer

SmartCell Communications is the largest TELUS Koodo Authorized Dealer in Ontario. We are looking for an energetic and organized individual to fulfill a Team Lead vacancy in our Kitchener location. This is a full time (9:00am to 5:00pm, Monday-Friday) opportunity for the right individual wanting to be a part of an energetic and fun team while learning and growing in a fast-paced industry.

For this position, you will be required to:

• Process client wireless orders (activations, renewals and accessory sales)
• Interact with our clients by phone and in person with order inquiries while working alongside our experienced staff
• Assist with sales administration duties within the office
• Identify and assess customers' needs to achieve satisfaction
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer inquiries, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution, keep records of customer interactions, process customer accounts and file documents

Requirements :

• Must be able to demonstrate a strong work ethic and history
• Must be able to work in a fast-paced environment
• Customer orientation and ability to interact with different character types
• Ability to multi-task in a busy environment and manage time effectively
• Be computer-savvy with knowledge of Microsoft suite of programs
• Customer service and/or sales experience is preferred
• Wireless industry experience is not essential but is considered an asset

What WE offer YOU :

• Competitive compensation, contests and incentives
• Comprehensive benefits
• Discounts on products and services
• A supportive culture which promotes recognition and feedback
• Opportunities and support for growth and development
• A chance to play an active role in giving back to your community

Qualifications : Do YOU have what it takes?

• Exceptional customer service skills to creating meaningful relationships with our customers
• Contagious positive attitude, leadership and an ability to adapt to everyday changes
• Not afraid of a challenge and a relentless focus on rallying others to achieve goals

YOU are :

• Outgoing, friendly, enthusiastic and sociable
• Focused and committed to creating a meaningful experience with every customer
• A self-starter who is driven to succeed and exceed goals
• Passionate for learning, sharing, and continuously developing
• Creative thinker focused on providing innovative solutions

Salary : Up to $50,000.00 per year

Benefits :

• Casual dress
• Dental care
• Extended health care
• On-site parking
• Paid time off
• Store discount
• Vision care

Schedule:

• Day shift
• Monday to Friday

Experience :

• customer service: 2 years (preferred)
• Retail sales: 2 years (preferred)