Outbound Dispatcher

The Dispatch/Planner is responsible for the following:

• Throughout shift, continually review list of loads and their respective points of origin, destination, pick up and delivery time.
• Follow processes and procedures for effective planning.
• Plan personnel and equipment according to fairness, proximity (minimizing empty miles) and equipment type required for loads as well as hours of service and maximizing utilization.
• Ensure that operator’s skill support movement of the load (i.e. hazmat, reefer, FAST), that border crossings and customer requirements are entered correctly, and ACE transmissions are completed accordingly.
• Ensure accurate and timely load requirements are conveyed to operators.
• Coordinate load securement devices i.e. load bars, logistics bars, straps.
• Promote safety, service excellence and teamwork amongst co-workers and drivers.
• Have a complete a thorough knowledge of legal demands i.e. hours of service, weight restrictions, customs clearance.
• Ensure accessorial charges are noted where applicable.
• Answer satellite and telephone messages promptly.
• Work closely with Customer Service to keep trailer banks at desired level and schedule/reschedule delivery appointments as required.
• Accountable for service issues that are a result of planning errors. Ensure follow through with corrective action.
• Provide continuous improvement suggestions for the team.
• Communicate concerns/roadblocks/discrepancies or disciplinary concerns
• Inform Logistics of shipments that they should broker when faced with capacity constraints.
• Report to Sales/Customer Service Associates any roadblocks/difficulties faced with their customer’s shipments.
• Work closely with Fleet Support/Planners in equipment breakdown situations and to ensure safeties and services are completed timely on all equipment.
• Exhibit the following qualities of an effective dispatcher at all times: pride, accountability, professionalism, confidence, rapport, loyalty, resourcefulness, enthusiasm, commitment, good attitude, reliability, ethical and integrity.

Mandatory Skills and Experience

• excellent geographical knowledge
• good customer relation skills
• excellent computer keyboarding skills
• problem solving and organizational skills
• good communication skills
• ability to work under pressure
• ability to work as a team member or independently
• ability to multitask effectively
• previous transportation sector experience is an asset

Desired

• previous transportation sector experience or experience in a fast-paced, high volume customer service environment
• Sponsorship is not available for this position._

Job Types : Full-time, Permanent

Salary : $25.00-$33.00 per hour

Benefits :

• Dental care
• Extended health care

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Ayr, ON: reliably commute or plan to relocate before starting work (required)

Experience :

• dispatching: 1 year (preferred)