Technical advisor | J-266

JLD-Laguë Group, authorized John Deere dealerships, is recognized as a leader in sales and service of new and used equipment. The opportunity to work in a pleasant, motivating and challenging environment! We have been in business for over 60 years, thanks to our 430 motivated and competent employees throughout our 18 locations. The company has experienced a strong increase in business, particularly in the last 5 years. YOU LOVE TO : - Enthusiastically answer requests from clients regarding information, maintenance or repairs, by telephone or at the counter, - Manage client requests for maintenance and repairs, - Generate a work order for maintenance, equipment or machinery repairs for clients or following the sale of equipment or machinery stemming from the sales department and ensure a follow-up with the client, until they have been invoiced or the work is finished, - Determine the work that is subject to the warrantee, - Consistently inform clients about the necessary work, including cost estimates, - Recommend to the clients preventative equipment maintenance during repairs, - Partake in planning the work schedule of the service department, - Establish invoicing of work orders generated following a service call, - Sell and promote our mechanics services to clients, - At all times, comply with the standards and policies regarding health and safety in the workplace. YOU HAVE IDEALLY : - A vocational diploma in mechanics or parts, - Experience as a technical advisor in the retail trade, - You are passionate about agriculture, business or the industrial field, - Verbal communication skills, active listening, understanding of the client’s needs, organized (ability to coordinate many requests simultaneously) and a passion for customer service and sales! WE OFFER : - Group insurance after 3 months of seniority - RRSP with employer participation after 3 months of seniority - 4 paid days per year are granted for personal or sick leave - A monthly and annual team bonus plan - An annual amount to purchase new safety boots - Workwear provided by the employer - Corporate discounts for our employees and your family - Ongoing training for our employees offered by our in-house trainer and by John Deere Come join a young and dynamic team in which it is possible for you to grow, career-wise, throughout our 18 stores in Quebec or in Ontario! Welcome to our JLD-Laguë family!