User Support Technician

  • Rocky Mountain House
  • Hy Tek Computer Sales And Service Ltd.

Work Term: Permanent

  • Work Language: English

  • Hours: 35 to 44 hours per week

  • Education: Secondary (high) school graduation certificate

  • Experience: 2 years to less than 3 years

  • or equivalent experience Work setting :

  • Willing to relocate

  • Help desk

  • Internet Service Provider (ISP) Tasks :

  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced

  • Consult user guides, technical manuals and other documents to research and implement solutions

  • Provide advice and training to users in response to identified difficulties

  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts

  • Supervise other technical support workers in this group

  • Provide business systems, network and Internet support to users in response to identified difficulties

  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software Certificates, licences, memberships, and courses :

  • CompTIA Security+ Certification

  • Network+ Certification

  • A+ Certification Computer and technology knowledge :

  • Android

  • MAC

  • Linux

  • Device drivers

  • Networking software

  • Networking hardware

  • Networking security

  • Internet

  • Servers

  • File management software

  • Security software

  • Multimedia software

  • Word processing software

  • Presentation software

  • Mail server software

  • Communication software

  • Image editing software

  • Project management software

  • Programming software

  • MS Office

  • MS Windows

  • SharePoint

  • TCP/IP

  • Wireless networks Security and safety :

  • Basic security clearance

  • Criminal record check Transportation/travel information :

  • Own transportation

  • Own vehicle

  • Willing to travel

  • Valid driver's licence Work conditions and physical capabilities :

  • Fast-paced environment

  • Work under pressure

  • Tight deadlines

  • Repetitive tasks

  • Attention to detail

  • Sitting Own tools/equipment :

  • Computer

  • Internet access

  • Cellular phone Personal suitability :

  • Accurate

  • Client focus

  • Efficient interpersonal skills

  • Excellent oral communication

  • Excellent written communication

  • Initiative

  • Judgement

  • Organized

  • Team player Screening questions :

  • Are you available for the advertised start date?

  • Are you currently legally able to work in Canada?

  • Are you willing to relocate for this position?

  • Do you have previous experience in this field of employment?

  • Do you have the above-indicated required certifications?

  • What is the highest level of study you have completed?

  • What is your current field of study?

  • What is your current level of study? Other benefits :

  • Free parking available