help desk analyst

  • Mississauga
  • Jagwill Solutions Inc

Education: No degree, certificate or diploma Experience: 7 months to less than 1 year Tasks Respond to users experiencing difficulties with computer Consult user guides, technical manuals and other documents to research and implement solutions Provide advice and training to users in response to identified difficulties Collect, organize and maintain a problems and solutions log for use by other technical support analysts Participate in the redesign of applications and other software Provide business systems, network and Internet support to users in response to identified difficulties Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software Work conditions and physical capabilities Attention to detail Personal suitability Accurate Organized Work Term: Permanent Work Language: English Hours: 30 to 35 hours per week