WNC-782 Senior Collections Analyst (9 Month Contract) - Internal Applicants Only

Senior Collections Analyst (9 Month Contract) - Internal Applicants Only Senior Collections Specialist 9-month contract – Position Overview The Senior Collections Specialist position is accountable for assisting the Manager with identifying and mitigating risks both debtor/client related, assisting with escalations such as: surety bonds/ insurance claims and shipper/receiver. In addition, the senior is also accountable to support with the new hire training and in the moment coaching and support for team members. The senior may be assigned to specialty client and/or debtor accounts as needed. This Role will be successful if: Defined department goals and activity metrics are metRisks related to debtors/clients are identified and mitigatedNew employees/hires feel supported in trainingEscalations are managed appropriatelyTo achieve those goals the Senior Accounts Collections Specialist will: Act as point of escalation for team questions and for client/debtor escalationsProvide in the moment coaching and support to team membersAssist with training of new hiresEnsure daily tasks are completed accurately and on timeAct with other departments to resolve problemsSupport manager with miscellaneous tasks and assignmentsSpot trends and opportunities to improve team performanceAdditional items to be added as time permitsOversight Activities/Specific Duties Point of escalation for team questions and for client/debtor escalationsAssist in Escalations such as: surety bonds/insurance claims/ shipper receiverProviding customer service regarding collection issues, process, and review account adjustments, resolve client discrepancies and short payments.Enlist the efforts of management when necessary to accelerate the collection process.Establish and maintain effective and cooperative working relationships with Account Managers/ clients/debtorsWeekly and monthly reporting to managerParticipate in team planned meetingsOversee specialty accounts and relationshipsProvide excellent & considerate customer serviceRequirements: You must have at least 6 months experience with eCapital, preferably in the CollectionsThis role requires full time presence in the Orillia, Canada officeOnly top 3 candidates will be selected for an interview #J-18808-Ljbffr