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General Description
Reporting to the Credit Supervisor, the AR Collection Clerk is responsible for ensuring customer accounts are collected in a timely manner, are maintained in good standing as well as complying with assigned KPIs. The Accounts Receivable Collection Clerk must also comply with established company policies and procedures.
Responsibilities
- Release customer orders based on corporate credit policy
- Facilitate payment of invoices due by sending bill reminders and contacting clients
- Liaise between customers and internal departments as required to identify and resolve barriers to payments
- Escalate issues in a timely and appropriate manner
- Ensure all communications are appropriately documented and accessible
- General reports detailing accounts receivable status, and/or other reporting as required
Work Experience Requirements
- Minimum 3 years of working experience in accounts receivable
- Solid understanding of basic accounting principles, fair credit practices and collection regulations
- Proven ability to calculate, post and manage accounting figures and financial records
- Attention to detail and high level of accuracy
- Hands-on experience in operating spreadsheets and accounting software (P21 or other full-scale ER software)
- Proficiency in MS Office Software i.e. Excel, Word and Outlook
- Excellent interpersonal and communication skills with a strong customer service focus
- Ability to work independently and as part of a team
Education Requirements
- Business administration diploma with related accounting experience
- Bilingual in French and English an asset
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