Cargo Agent

Job SummaryThe Cargo Agent accurately enters all freight shipments into the computer database, produces loads for all cargo aircraft and contacts customers regarding all aspects of freight shipments.Duties and Responsibilities Identify problems and make recommendations towards solutions.Ensure excellent customer care when handling customer calls/inquiries, accepting cargo, collecting payment, providing quotes and in any other customer situations.Contact customers regarding incoming freight, required purchase orders or monies due in a professional and courteous manner.Accurately produces all freight loads for company aircraft according to the prescribed aircraft weight and balance prior to scheduled departure times.Maintain accurate records of all incoming and outgoing freight.Accurately enter all incoming freight into freight tracking computer software systemCargo acceptance and inventory controlAssist with tracking of delayed baggage.Complete Daily Sales Reports and any other required paperworkFollow company policies and procedures when accepting dangerous goods.Perform daily facility opening and closing procedures.Perform and uphold Wasaya’s Customer Care Commitments to both internal and external customers.Any other related duties as assigned. Skills and Qualifications High school diploma or equivalent is preferred.Previous shipping and receiving experience are an asset.A Valid class G driver’s license required.Previous airline experience is an asset.Demonstrated ability to operate material handling equipment including forklift truck.Able to communicate both verbally and in writing.Basic mathematical skillsKnowledge of filling out waybills is an asset.Able to work efficiently as a part of a team as well as independently.Good organizational, time management and prioritizing skillsMust be able to work with minimal supervision.Strong computer skills and proficient in Microsoft Office and in the use of internet and emailAbility to maintain confidentiality.Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.The ability to communicate in Oji-Cree or Ojibway is an asset.Experience with and/or knowledge of First Nations Organizations is an asset. Working Conditions Overtime as required.Travel may be required.Transportation to and from YPL (out of YQT) is provided, if needed.Food and Accommodations are provided (rotational work)Weekend work may be required.Hazards associated with trade.May be exposed to loud noise, dirt, oil, and fumes. Physical Requirements Ability to lift to 70 lbs.; Repetitively.Manual dexterity is required to use desktop computers and peripherals. ContactIf you are interested in this position, please submit your resume and cover letter to:Human Resources Wasaya Airways LP 201 Kelner Place Thunder Bay, ON P7E 6V3 Fax: (807) 789-1645 Email: careers@wasaya.com