Department Manager

As a member of the store's Management Team, the Department Manager contributes to the success of the store by communicating the business objectives of the store to his/her team. The Department Manager is responsible for managing and leading the department in providing high quality workmanship and service that ensures customer satisfaction. He/she ensures that the department team consistently meets performance expectations in terms of customer experience, sales growth, retail execution and profitability.

Main Responsibilities and Tasks :

• Encourages and maintains a culture that values excellent customer service to all customers through effective training, supervision, coaching and performance management.
• Holds team members accountable for providing an excellent customer experience and recognizes those who excel in it.
• Leads by example and consistently delivers an excellent customer experience.
• Implements and follows store policies and procedures that deliver a high-quality customer experience.
• Maintains quality department presentation, through daily inspections and ensuring all store audit performance requirements are met in the department.
• Ensures department is appropriately staffed through effective planning and scheduling and according to store budget and customer needs.
• Plans and manages daily/weekly departmental activities as well as seasonal changeovers and works with the team to execute them.
• Supervises and assists team members in daily departmental operations in order to meet established productivity goals.
• Communicates and ensures compliance with company, store and department policies, as well as health and safety programs and regulations.
• Assists in selecting and orientating new employees, store opening and closing responsibilities.
• Coaches and encourages team members in learning new retail operational processes and procedures and new skills in order to improve performance. Regularly provides informal and constructive feedback.
• Addresses issues and conflicts in a timely manner.

Requirements :

• Experience in retail sales, execution and operations.
• Good working knowledge of department products and functions.
• Demonstrated supervisory, leadership and/or managerial experience or relevant experience.
• Ability to operate a cash register is an asset.
• Experience in a Canadian Tire store is considered an asset.
• Results-oriented individual who thrives on achieving challenging goals.
• Ability to serve customers in a professional manner and to inspire their confidence and trust.
• Ability to lead and manage a team to achieve common goals in a fast-paced environment.
• Effective written and oral communication skills.
• Ability to motivate and coach others as well as provide feedback.
• Ability to plan, organize, delegate and follow up on team's activities and projects.
• Ability to find solutions to problems and make decisions.
• Ability to multitask, adapt and cope with challenging situations.

Physical Demands and Working Conditions

• Standing/walking for 8 hours.
• Lifting and/or carrying of merchandise items, as required, on a regular, frequent and unassisted basis. Merchandise items may vary in weight from "light" to "heavy".

Our offering includes

• Competitive compensation and benefit package
• Profit Sharing
• Employee Shopping Discounts
• Flexible work hours
• Learning and Development opportunities
• A culture of performance & accountability
• A supportive and positive team environment

Salary will be based on experience

Salary : From $45,000.00 per year

Benefits :

• Dental care
• Extended health care
• Profit sharing
• Store discount

Schedule:

• Day shift
• Evening shift
• Weekend availability

Education :

• Secondary School (required)

Experience :

• Retail management: 2 years (required)