Hotel Clerk

  • Bonnyville
  • Westcorp Property Management Inc.

Work Term: Permanent

  • Work Language: English

  • Hours: 3 to 25 hours per week

  • Education: No degree, certificate or diploma

  • Experience: Experience an asset Work setting :

  • Hospitality industry

  • Urban area

  • Hotel, motel, resort Tasks :

  • Register arriving guests and assign rooms

  • Process group arrivals and departures

  • Take, cancel and change room reservations

  • Provide information on hotel facilities and services

  • Provide general information about points of interest in the area

  • Investigate and resolve complaints and claims

  • Process guests' departures, calculate charges and receive payments

  • Balance cash and complete balance sheets, cash reports and related forms

  • Maintain an inventory of vacancies, reservations and room assignments

  • Follow emergency and safety procedures

  • Clerical duties (i.e. faxing, filing, photocopying)

  • Answer telephone and relay telephone calls and messages

  • Assist clients/guests with special needs

  • Handle wake-up calls

  • Perform light housekeeping and cleaning duties

  • Provide customer service Computer and technology knowledge :

  • Multi-line switchboard

  • Word processing software

  • Computerized bookkeeping system

  • Central reservation system (CRS)

  • Spreadsheet

  • Internet Security and safety :

  • Bondable

  • Criminal record check Transportation/travel information :

  • Own transportation Work conditions and physical capabilities :

  • Attention to detail

  • Fast-paced environment

  • Standing for extended periods

  • Work under pressure Personal suitability :

  • Client focus

  • Dependability

  • Efficient interpersonal skills

  • Excellent oral communication

  • Excellent written communication

  • Flexibility

  • Judgement

  • Organized

  • Reliability

  • Team player Screening questions :

  • Are you available for shift or on-call work?

  • Are you available for the advertised start date?

  • Are you currently a student?

  • Are you currently legally able to work in Canada?

  • Are you willing to relocate for this position?

  • Do you currently reside in proximity to the advertised location?

  • Do you have previous experience in this field of employment?

  • What is the highest level of study you have completed?

  • What is your current field of study?

  • What is your current level of study? Other benefits :

  • Free parking available

  • Wellness program