Anthropologie Store Manager

OVERVIEW The Store Manager leads the team to drive sales by taking an omni-channel approach to the retail experience. Their goal is to deliver an environment that is engaging and inspiring to the customer while fostering continual team development to create a culture of creativity, collaboration, innovation, and trust. RESPONSIBILITIES Customer Experience - Cultivates a welcoming and inclusive environment by being highly focused on delivering exceptional and genuine customer experiences that are engaging, efficient, and personalized - Utilizes service indicators and scheduling strategies to empower and reinforce a service and selling culture; motivates key leaders to cultivate customer relationships through styling services and store events - Leads the team to provide a frictionless customer experience by utilizing technology to transact in the moment; prioritizes omni services through all channels to exceed customer expectations - Drives a meaningful connection to the community by networking with local businesses and organizations to identify potential opportunities for community engagement and store events Leadership + Team Management - Promotes an inclusive environment by representing and amplifying all voices, actively seeking and advocating different perspectives - Develops a proactive talent strategy and interviews regularly to build an external network of talent to add different perspectives and experience to the team - Engages the team to fuel internal growth; partners with other leaders to facilitate thoughtful and equitable onboarding for all new hires to drive a strong brand, customer and store connection - Prioritizes team growth by effectively scheduling time allocated for development; champions brand related initiatives such as the SPARKED Journal, employee recognition, and team-building activities Visual + Business Operations - Oversees and collaborates with the leadership team to plan a strategic approach to daily, weekly, and monthly operating procedures; actively assesses sales forecasts, staff scheduling, and payroll management and adjusts accordingly - Assesses store business using company reporting tools to identify department and global opportunities for the store; empowers team to make strategic, creative, and business-impacting decisions - Guides and supports the creative process to ensure timely and effective execution of visual merchandising and display priorities - Ensures product flow processes including shipment and omni operations are prioritized and executed efficiently to positively impact sales and the customer experience Communication + Relationships - Leads with a people-first philosophy; protects time for employees at all levels to encourage open dialogue, reinforce follow through, and ensure that the store team is heard and supported - Fosters open communication and teamwork to ensure a collaborative environment; responds to all communication in a timely manner and ensures important company information reaches all levels of the team - Educates the team on scheduling expectations while maintaining team availability, requests off, and skill set to ensure scheduling equality and ideal staffing levels - Provides store and product insights related to the customer experience and communicates to District Manager and Home Office partners; participates within company and district forums through sharing store specific scenarios and ideas QUALIFICATIONS - Anthro brand fan - 5+ years of retail leadership experience - Strong merchant skills and a history of delivering financial results - Proven record of developing great talent - Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays