Bilingual Office Administrator & Support Specialist

Job Description As the Office Administrator & Support Specialist, you will play a pivotal role in ensuring the smooth operation of our office environment while providing exceptional support to our team members and visitors. This dynamic position requires a high level of engagement, strong organizational skills, and the ability to handle various tasks efficiently. You will be responsible for maintaining a welcoming atmosphere, coordinating office logistics, and providing administrative assistance to ensure the seamless flow of operations. Main Responsibilities Office Administration & Reception Welcome and assist visitors, creating a positive and professional first impression. Maintain the cleanliness and organization of the office space (3 floors) Maintain kitchen cleanliness; ensure dishes are either in the dishwasher or put away, load and unload the dishwasher, maintain a clean fridge Coordinate and schedule meetings for internal and external meetings or events. Ordering food and special/office supplies, Provide support on site, greeting guests, answering general inquiries, etc. Manage incoming and outgoing mail and packages. Ensure office supplies are adequately stocked and place orders as necessary. Collaborate with facilities management to address office maintenance or repair needs. Ad-Hoc requests such as but not limited to: documentation support, reporting, auditing, filing, data entry Candidate Language Assessments: (60-min commitment per day) Complete Candidate verbal French assessments daily (12 per day). Run reports our of our CMS to track who requires an assessment. Update system and teams (if needed) of completed assessments. Ownership over the template/process for Language Assessments and share improvements and ideas. Phone Reception: Serve as the primary point of contact for incoming calls, directing callers to the appropriate individuals or departments or when required assisting callers directly (35-40 calls per day) Book interviews with registered candidates calling in Provide information to callers and ensure timely communication. Take messages and relay them to the intended recipients. Qualifications Fluently bilingual in French and English (written and verbal). Passionate about delivering exceptional customer experiences. 2+ years of experience in administrative support roles. 2+ years of experience in a highly customer service-oriented environment. Strong communication and interpersonal skills. Ability to multitask and prioritize in a fast-paced environment. Attention to detail and accuracy. Proficiency in Microsoft 365 (Word, Excel, SharePoint, PowerPoint) and handling PDF documents. Strong organizational and time management skills. This role offers a unique opportunity to contribute to a welcoming and efficient office environment while supporting our team members and clients. If you are a proactive and energetic individual with a passion for providing exceptional service, we encourage you to apply.