Nespresso - Team Leader

Nespresso is recruiting a full time team leader! Apply now to be part of a dynamic team and grow in the exciting world of premium coffee! Ready to give your career a boost? You'll work on sales and customer service, leadership, team management, operations, training and mentoring. Nespresso has a team to support your career development. There are real opportunities for development and progression. This opportunity could be a step towards the exciting career in retail management you've always dreamed of! Advantages - Competitive wage - $21.00 to start! - Quarterly Bonus - Coffee machine - Monthly capsule credit and employee discount on accessories - Access to lowered group benefit rates: Randstad Advantage - The opportunity to develop your career with Nestlé Canada Responsibilities Boutique Specialist Training: • Provide guidance on following the Mystery Shopper scripts • Nessoft Training to new employees • Machine Training for new employees • Coffee training • Return management procedures • Cash handling procedures • Tax exempt procedures • Nespresso policies procedures (related to Nespresso products) • B2B main points to communicate to Guests • Set training agenda for on-boarding new employees People Management: • Develop a schedule for the staff to assist in Boutique daily tasks responsibilities • Communicates a clear understanding of the Company’s values • Assist Manager in setting work schedules • Role play (Mystery Shopper scenarios) • Provide employee recognition for team success Stock Management / Nessoft Management: • Ensure boutique is in stock with all supplies • Submit stock transfers • Process returns • Submit and process stock transfers • Understanding of Boutique Budget for Decoration and Tasting products • Report stock deficiencies to manager Reporting: • Prepare and review daily and weekly reporting on machine and capsule sales • Meet with Manager on a weekly basis Qualifications • 2 years of training in customer relations & Sales • Expertise in oral communication for each type of customer • Experience in team management • Good knowledge of Microsoft Office, IT phone system and of statistics • Management by priority • Good analytical skills • Attention to detail • Ability to answer to “difficult” customers Preferred Qualification: • Strong interest in our product and in coffee in particular Summary Randstad is an equal opportunity employer and is committed to diversity and inclusion. We look forward to hearing from you! #RN Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community. Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.