Guest Services Agent

Company DescriptionWhat's in it for you? An inclusive, empowering, and positive workplace, where we place people at the heart of everything we doThe only luxury hospitality group to be awarded Great Place to Work® Canada The opportunity to have fun at work alongside passionate hoteliersThe opportunity to live, work and play across the world through our employee travel and internal transfer programs Complimentary duty meal in our colleague dining roomComplimentary hotel stay for two through our BE OUR GUEST program Employee benefit card offering discounted room and food & beverage rates at Fairmont & Accor properties worldwide Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and DEI CommitteesA comprehensive benefits package including extended medical, dental, vision, life insurance, and disability benefits A company-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan (GRSP) 30% reimbursement of TransLink monthly pass or YVR Employee Parking passFull wage of $30.00Job DescriptionGuest Service Agent First impressions are everything! Your engaging smile and warm, professional personality are what makes you a great Guest Service Agent at Fairmont Vancouver Airport. You will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.What you will be doing:Consistently offer professional, friendly and engaging serviceGreet, check-in, respond to requests and settle accounts while providing exceptional serviceAssist guests regarding hotel facilities in an informative and helpful wayFollow departmental policies, procedures and service standardsTake initiative to add a personalized experienceProudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-sellingOther duties as assignedQualificationsYour experience and skills include:Service focused personality is essential; experience is an assetAble to handle a multitude of tasks in a fast-paced, ever-changing environmentAbility to focus attention on guest needs, remaining calm and courteous at all timesPrevious customer related experience an assetMust be flexible in terms of working hours - regular coverage of overnight shiftAbility to handle cash effectively and with accuracyPrior experience working with Opera Cloud or a related systemFluency in English; additional languages are a plusAs a condition of your employment, you must be fully vaccinated against COVID-19 and provide appropriate proof of vaccination to the hotel prior to your start dateVisa Requirements: Must be legally eligible to work in Canada with valid work permit or visa. The hotel is unable to assist candidates in obtaining work authorization in Canada.Additional InformationDo what you love, care for the world, dare to challenge the status quo! #BELIMITLESSOur commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.