Client Care Coordinator

HearCANADA is on a mission to provide Wonderful Sound for All – and we’re sharing our passion for making an impact in YOUR community!We are on the hunt for a multi-faceted Client Care Coordinator who will support the development and success of our Mount Forest, ON clinic. This full-time, permanent opportunity would be a great career move for someone with strong administration/customer service skills. What you'll be responsible for:Act as a front-line point of contact for clients attending appointments or walk-in visits to our clinic Balancing schedules for clinicians and maintaining systems and physical files with accurate patient information and appointment specifics Participating in some community events on behalf of HearCANADA to promote our services as Mount Forest & surrounding areas' number one choice for hearing care Processing payments (cash, card, insurance), including some third-party billing Ordering suppliesAssisting clinicians with hearing product sales Helping with general hearing aid care/maintenance and sterilization of equipment within the clinic What’s in it for you:Attractive compensation package including a generous hourly rate along with significant bonus/profit-sharing opportunitiesEmployer-funded benefits that start on your first dayRRSP program with employer-matchingAdditional health & wellness benefitsEducation assistance program and ongoing mentorship/professional development opportunitiesA culture that promotes inclusivity and a shared passion in making a positive impact in our communityWhat we are looking for:Completion of high school diploma or equivalency; post-secondary education or courses in marketing, business, or healthcare would be an asset, though not required Prior experience in customer service, administration, and retail/b2c salesAccess to a vehicle and a valid driver's license is required as some localized travel will be requiredAn energetic, self-driven person who is excited about business development and community partnerships/marketingExperience in event planning, lead generation, business development a strong assetExcellent communication skills with an ability to establish and build relationships with colleagues, coworkers, and community partnersProficiency with scheduling software and MS OfficeHearCANADA is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodation is available on request for candidates taking part in all aspects of the selection process.