Booking Team Lead

Position :Booking Department Team-Lead

Hours :Monday to Friday; 8:30am - 5:30pm EST (Some flexibility is required)

Type :Full-Time; Permanent

Location :Remote

The Booking Team Lead plays an important role in leading and supporting the team to ensure the department runs efficiently. You will engage, empower and guide the team in a manner that is consistent with DriverCheck values, principles and culture. You will be responsible to work in conjunction with the Department Manager.

What we offer :

• FAMILY focused culture
• Excellent Training Program
• Supportive continuous learning environment
• Competitive Wage
• Competitive Group Benefit plan

Primary duties and responsibilities :

• Work in conjunction with the Booking Supervisor to ensure the department operates efficiently and effectively on a daily basis
• Work in conjunction with all department managers, supervisors and team leads to provide efficient flow and process across the organization
• Ensure services are compliant with all applicable legislation
• Ensure best practices are followed across the department
• Follow DriverCheck’s policies and procedures and ensure employees are as well
• Create and implement procedures
• Communicate with clients to ensure a high level of customer service
• Monitor, review and maintain the effectiveness of processes
• Meet with key representatives of client organizations as required
• Assist in developing and implementing new service offerings, working in conjunction with appropriate co-workers across the company
• Ensure all staff complete appointment book and customer relations tasks accurately and efficiently
• Produce booking call reports
• Be responsible for assisting booking staff after-hours with questions and troubleshooting situations
• Work with Client Support Group to resolve issues and provide feedback to clients
• Other job duties may be assigned

What you need to be successful in the role :

• High school diploma
• Minimum 2 years of leadership/team leader experience
• Excellent customer service and communication skills while maintaining quality
• Detail oriented and accurate
• Demonstrate excellent critical thinking, decision-making and problem-solving skills
• Ability to multi task in a fast paced environment with constantly changing priorities
• French is an asset

If you want to work in an environment that is positive, challenging, and safe; where your contributions are valued, this role may be right for you.

DriverCheck is committed to creating an accessible environment for our employees and potential employees; we will attempt to make appropriate accommodations throughout the entire recruitment process. Accommodations are made upon request.