Customer Service Representative

  • Ayr
  • Jer Hall Transport Inc.

J&R Hall Transport Inc. is proud to be named a Top Fleet Employer of Distinction for eight consecutive years.

  • We are a family run business with locations in Ontario and Western Canada. _

As a growing LTL / TL trucking company we are hiring for the position of Customer Service Representative . This is a full time position based out of our Head Office in Ayr, ON.

J&R Hall Transport Inc. is a family run business that strives to enrich the lives of our staff with a family friendly atmosphere. We offer a competitive compensation package, late model equipment, and biweekly deposit.

Primary Responsibilities :

  • Data entry of load information into the Fleet Management System
  • Verify and update all load information to ensure all necessary information is correct, such as Customer contact details, rates, weight, times and location
  • Assist in problem solving and conflict resolution with customers as problems arise
  • Monitor load board to ensure accurate tracking of loads
  • Communicate and update customer with load information
  • Provide administrative support to Dispatch team as required
  • High School Diploma or equivalent 1 to 2 years in a similar role
  • Sense of urgency with a strong customer focus
  • Excellent communication skills - both written and oral
  • Excellent computer keyboarding skills
  • Strong organizational skills and attention to detail
  • Knowledge of the Transportation Industry an asset

We offer a competitive compensation package :

  • Company paid Benefits after 3 months - Extended Health, Dental, Vision care, Life and AD&D

  • Group RRSP after 3 months with company matched DPSP plan after 1 year

  • On site gym

Salary : $18.00-$20.00 per hour

Benefits :

  • Dental care
  • Employee assistance program
  • Extended health care
  • Life insurance
  • On-site gym
  • Paid time off
  • RRSP match
  • Vision care
  • Wellness program

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • AYR, ON: reliably commute or plan to relocate before starting work (required)

Education :

  • Secondary School (preferred)

Experience :

  • Customer service: 1 year (preferred)

Work Location: One location